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Careers

Loan Assistant, Gonzales

LocationGonzales

FULL-TIME

SUMMARY:

This position is responsible for performing duties related to consumer and business loan applications; processing consumer, commercial and real estate loan payments and credit line advances; establishing, monitoring and updating loan document files; working daily insurance and monthly reports and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. This position would also be an entry level position for a future commercial/mortgage lender opportunity.

Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent
  • Two years banking operations experience specifically in lending area is preferred
  • Loan Assistant/Loan Closing Experience is preferred
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge or appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to maintain confidential information

Essential Duties and Responsibilities:

DAILY

  • Assist Branch Manager as needed and other Loan Officers as directed by Branch Manager or Chief Loan Administration Officer in all loan closing, funding, customer service, or other duties as requested. These duties could include but are not limited to the following:
  • Set up new loan file
  • Scan loan documents and email to appropriate staff in Loan Administration to be set up on system
  • Review loan documents to insure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues (to be learned over time)
  • Place documents in loan files, maintain filing in loan files as needed
  • Ensure that customer service telephone calls are handled promptly
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services
  • Maintain existing customer relationships by handling questions and requests from existing loan customers.

WEEKLY

  • Keep Tickler System updated
  • Follow up on missing, incomplete or incorrect documentation
  • Track and monitor unperfected liens until corrections are complete
  • Process insurance received by writing loan numbers on policies, scan and email to appropriate staff in Loan Administration for tracking with CPI.

AS NEEDED

  • Prepare and Review motor vehicle titles and other legal documents to ensure proper lien perfection prior to sending in to County or State offices
  • Process advances on lines of credits
  • Order credit reports online as needed and prepare Notice to borrowers in compliance with Bank’s RBPN Policy and Procedures
  • Perform all pre-funding requirements for real estate loans and send to appropriate staff in Loan Administration for approval prior to funding/closing
  • Order appraisals as needed on real estate loans
  • Perform other real estate processing duties as needed including ordering EDRs and open title with title companies
  • Order flood determinations and mail notice (when applicable) to borrowers in accordance with bank policy
  • UCC searches and file UCC-1s online with Secretary of State in accordance with bank policy before closing/funding loan

Job Complexity:

Decision Making:

  • Ability to define problems, collect data, establish facts, and identify solutions. Ability to interpret regulatory requirements, and make operating decisions that enforce compliance.
  • A Senior Loan Closer with experience in consumer and CRE loan documentation is highly recommended

Loan Officer, Southwest Austin

LocationSouthwest Austin

FULL-TIME

SUMMARY:

Responsible for proactively soliciting new consumer, real estate, and commercial loans and sell the Bank’s products to meet established loan quality and production goals.

Primary Duties and Responsibilities:

  • Generate own pipeline of loans
  • Obtain and review necessary loan documentation from borrowers and present complete packages to processing for submission into underwriting.
  • Monitor and ensure closing dates and rate lock expirations and company deadlines are met.
  • Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
  • Comply with all federal and state compliance policies and adhering to HMDA requirements.
  • Review loan documents to insure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues.
  • Order appraisals, credit reports, and evidence of insurance.
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services.
  • Prepare various monthly reports.

Other Duties:

  • Participate in business development activities at all levels.
  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Knowledge, Skills, and Abilities:

  • High School degree or equivalent
  • 2 years bank lending experience
  • Residential and/or commercial underwriting experience is preferred
  • Knowledge of federal and state mortgage banking regulatory requirements
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge of appropriate customer service
  • Organized and detailed oriented
  • Ability to prioritize tasks accordingly
  • Ability to maintain confidential information

Loan Operations Processor, Calvert

LocationCalvert

Hiring Manager: Roni Nickelson

FULL-TIME

SUMMARY:

This position is responsible for performing duties related to consumer and business loan and Mortgage processing as well as consumer, commercial and real estate loan payments and credit line advances; establishing, monitoring and updating loan document files; working daily insurance and all life of loan servicing needs and monthly reports and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

 Essential Duties and Responsibilities:

 DAILY

  • Process construction Draws or assist Construction Team with requests to process draws
  • Set up new loan file
  • Verify adherence to Loan policy and Loan Administration procedures in daily work
  • Perform all pre-funding requirements for all loans
  • Scan loan documents and email to appropriate internal parties and/or Image and Book and set up Loans on our systems
  • Review loan documents to ensure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues (to be learned over time)
  • Place documents in loan files, maintain filing in loan files as needed
  • Purge documents from loan files in accordance with Record Retention Schedule
  • Ensure that customer service inquiries are handled promptly
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services
  • Assist AVP, Loan Operations Manager and Team Lead as directed in other duties as determined

WEEKLY

  • Follow up on missing, incomplete or incorrect documentation
  • Process assigned tasks as directed by AVP or Team Lead or EVP Credit Operations

 AS NEEDED

  • Access UCC searches, title work review, livestock inspections, and other due diligence as necessary by loan type
  • Perform other processing duties as needed including open title with title companies
  • Order flood determinations and mail notice (when applicable) to borrowers in accordance with bank policy
  • Work with Loan Officers for timely closing and processing of loans and funding
  • Schedule or coordinate closings with all parties

MONTHLY

  • Prepare reports to be emailed to Lori Singleton as directed and other duties assigned as special projects or cleanup on time to time basis

ANNUALLY

  • Assist in year-end record retention for loan files and loan records by boxing up previous year’s files for storage or shredding loans files per record retention requirements
  • Perform Note jacket/Collateral audit to system

Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent
  • One to three years Lending/Banking/ processing experience (preferred).
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge or appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to maintain confidential information

Specialized Duties:  A Loan Processor 1 assists in any tasks Roni or your designate request be performed.

Mortgage Loan Coordinator, Steiner Ranch

LocationSteiner Ranch

FULL-TIME

SUMMARY:

  • The Mortgage Loan Coordinator is responsible for providing administrative and sales support to Senior mortgage loan officers at the branch. The Mortgage Loan Coordinator is responsible working with borrowers who are seeking either secondary market financing or portfolio lending programs offered by the bank. The individual will create and execute marketing strategy and tactics that utilize the following disciplines to improve customer experiences: Customer Loyalty Management, Customer Relationship Management and Customer Value Management.

Essential Duties and Responsibilities:

  • Provide Mortgage Lending expertise in all areas of Mortgage Lending including an extensive knowledge of Fannie/Freddie, FHA, VA & USDA (Secondary Market Programs) as well as the Banks Portfolio Program.
  • Provide assistance on customer relations, troubleshooting and problem solving.
  • Take Continued Education courses provided by the bank to ensure compliance and regulatory measures are met at all times
  • Report to the Branch Executive and Mortgage Production Manager on procedural issues in the processing and closing areas to ensure efficient and consistent workflow to centralized operations area. Report to Branch Executive on sales/service related issues.
  • Key liaison between the banks customers seeking mortgage and commercial loan opportunities to facilitate the development of the deposit relationships, electronic products and any other products the customer would need.
  • Maintain a cooperative work environment within the location and between other departments. Coordinate with Branch Executive on operational processes to maintain adequate controls and quality service to customers. Encourages staff to achieve cross selling goals.

Effectively support staff by:

  • Working closely with the processor assigned to loans
  • Help gather important documents that are needed to successfully close the mortgage loan
  • Respecting and using the skills, expertise, experience and insights of people
  • Providing direction and resources, removing barriers and helping develop people’s skills
  • Communicating which includes helping people transform information into knowledge and learning
  • Anticipating conflicts and facilitating resolution

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge of appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to maintain confidential information

Job Complexity:

Decision Making:

Must be knowledgeable of risks in all areas of the bank, and make sound decisions accordingly. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret regulatory requirements, and make operating decisions that enforce compliance.

Consequence of Errors:

Errors may result in loss of customer, risk to the bank, poor community image and regulatory citing.

Confidentiality:

This position has access to confidential records concerning the business and financial affairs of customers and employees. This information should not be discussed except in the performance of required tasks.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Required to regularly stand; walk; climb stairs; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. May be required to lift and/or move up to 25-50 pounds on occasion.

Personal Banker, Bremond

LocationBremond

FULL-TIME: 

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services.

New Account Representative Functions (50%)

  1. Perform Teller Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

Personal Banker, Franklin

LocationFranklin

FULL-TIME: 

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services.

New Account Representative Functions (50%)

  1. Perform Teller Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

Personal Banker, Harker Heights

Location: Harker Heights

FULL-TIME: 

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services.

New Account Representative Functions (50%)

  1. Perform Teller Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

Personal Banker, Steiner Ranch

LocationSteiner Ranch

FULL-TIME: 

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services.

New Account Representative Functions (50%)

  1. Perform Teller Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

SVP/Branch Executive, Harker Heights

LocationHarker Heights

FULL-TIME

SUMMARY:

Responsible for Harker Heights business development, including new loan production and renewals and modifications of existing Harker Heights based clients.  Assists in further deepening the presence of the Bank in the Harker Heights market.  Under direction of the Regional Credit Manager and further the Chief Lending Officer, this position assists in the certain aspects of the overall lending program for the Bank.  Incumbent also plays a role in special projects as determined by the Executive Management team such as loan review, developing standardized processes, and other growth related projects.

Primary Duties and Responsibilities:

  • This position is primarily charged with loan production and growth of the overall loan portfolio in and around the Harker Heights market.  The Bank desires full banking relationships with our customers which includes meeting their lending and deposit needs.  It is for this reason that our primary market focus is in Bell County.
  • The position will originate new customer relationships for the Bank through an existing referral network and business development efforts.  Perform initial analysis of loan application packages.  Structure loan requests to comply with Bank policy, regulatory requirements, and sound lending practices.  Present loan requests to appropriate level of approval authority.  Communicate loan decisions with applicants.  Work with support staff in documenting and closing approved loans.  Serve as relationship manager for existing customer relationships and attend to customer needs and requests.

Other Duties:

  • Oversight and supervision of all Harker Heights branch functions from facility issues to personnel issues.  This includes direct management of the lending personnel and operations manager.
  • Provide leadership and mentoring of additional lending staff in this branch and in other branches.  This includes participation in discussions regarding loan structure, underwriting, and business development efforts.
  • Participate in business development activities at all levels.
  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Supervisory Responsibilities:

Assist the Regional Credit Manager, Chief Risk Officer, and Chief Lending Officer by indirectly supervising loan operations support personnel.  Assistance will also include training employees, planning, assigning, and directing workflow.  Because of this level of interaction, the incumbent will also provide input into the annual performance appraisals of lending personnel and the operations manager.

Knowledge, Skills, and Abilities:

  • Bachelor’s & Master’s Degree; Graduate School of Banking
  • 10-15 years’ experience in management and all phases of lending
  • Working knowledge of computers, technology, servers, and core processing system
  • Excellent interpersonal skills and knowledge of appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management, and customers
  • Ability to network in any situation and represent the bank at any function
  • Organized and detail oriented
  • Ability to prioritize tasks accordingly
  • Ability to maintain confidential information

Job Complexity:

Decision Making:

Must be knowledgeable of risks in all areas of the Bank, and make sound decisions accordingly.  Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret regulatory requirements, and make operating decisions that enforce compliance.  Ability to identify trends and make corrective action decisions in a timely manner.

Confidentiality:

This position has access to confidential records concerning the business and financial affairs of customers and employees.  This information should not be discussed except in the performance of required tasks.

Direction of Others:

Directly oversee Loan Administration staff in the Harker Heights location.  Indirectly give direction to Lenders and Loan Operations staff.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.  Required to regularly stand; walk; climb stairs; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  May be required to lift and/or move up to 25 pounds on occasion.

SVP/Branch Executive, Kerrville

LocationKerrville

FULL-TIME

SUMMARY:

Responsible for Kerrville business development, including new loan production and renewals and modifications of existing Kerrville based clients.  Assists in further deepening the presence of the Bank in the Kerrville market.  Under direction of the Regional Credit Manager and further the Chief Lending Officer, this position assists in the certain aspects of the overall lending program for the Bank.  Incumbent also plays a role in special projects as determined by the Executive Management team such as loan review, developing standardized processes, and other growth related projects.

Primary Duties and Responsibilities:

  • This position is primarily charged with loan production and growth of the overall loan portfolio in and around the Kerrville market.  The Bank desires full banking relationships with our customers which includes meeting their lending and deposit needs.  It is for this reason that our primary market focus is in Kerr County.
  • The position will originate new customer relationships for the Bank through an existing referral network and business development efforts.  Perform initial analysis of loan application packages.  Structure loan requests to comply with Bank policy, regulatory requirements, and sound lending practices.  Present loan requests to appropriate level of approval authority.  Communicate loan decisions with applicants.  Work with support staff in documenting and closing approved loans.  Serve as relationship manager for existing customer relationships and attend to customer needs and requests.

Other Duties:

  • Oversight and supervision of all Kerrville branch functions from facility issues to personnel issues.  This includes direct management of the lending personnel and operations manager.
  • Provide leadership and mentoring of additional lending staff in this branch and in other branches.  This includes participation in discussions regarding loan structure, underwriting, and business development efforts.
  • Participate in business development activities at all levels.
  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Supervisory Responsibilities:

Assist the Regional Credit Manager, Chief Risk Officer, and Chief Lending Officer by indirectly supervising loan operations support personnel.  Assistance will also include training employees, planning, assigning, and directing workflow.  Because of this level of interaction, the incumbent will also provide input into the annual performance appraisals of lending personnel and the operations manager.

Knowledge, Skills, and Abilities:

  • Bachelor’s & Master’s Degree; Graduate School of Banking
  • 10-15 years’ experience in management and all phases of lending
  • Working knowledge of computers, technology, servers, and core processing system
  • Excellent interpersonal skills and knowledge of appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management, and customers
  • Ability to network in any situation and represent the bank at any function
  • Organized and detail oriented
  • Ability to prioritize tasks accordingly
  • Ability to maintain confidential information

Job Complexity:

Decision Making:

Must be knowledgeable of risks in all areas of the Bank, and make sound decisions accordingly.  Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret regulatory requirements, and make operating decisions that enforce compliance.  Ability to identify trends and make corrective action decisions in a timely manner.

Confidentiality:

This position has access to confidential records concerning the business and financial affairs of customers and employees.  This information should not be discussed except in the performance of required tasks.

Direction of Others:

Directly oversee Loan Administration staff in Southwest Austin location.  Indirectly give direction to Lenders and Loan Operations staff.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.  Required to regularly stand; walk; climb stairs; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  May be required to lift and/or move up to 25 pounds on occasion.

SouthStar Bank is always looking for talented individuals to join our team.  Email your resume to our HR department.

SouthStar Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.