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careers

“We could not be happier with our choice to bank with SouthStar. The customer service is truly second to none. If you’re looking for a true Texas bank with the best banking experience you’ll ever get, SouthStar is the one!” ~ Chandra A.

Careers

Location: Harker Heights Annex

Summary:

The position of IT Specialist II exists to provide technical system hardware and software support, computer system development, use and/or maintenance and to solve technical systems problems.  IT Specialist II are responsible for installing and maintaining operating systems hardware and software. IT Specialist II are also responsible for installing and maintaining, backups processing, planning and maintaining the virtual, and physical network infrastructure.  New branch and LPO IT deployment workflows development.

Essential Duties and Responsibilities:

  • Modifies, installs, and maintains operating software and related equipment to provide efficient utilization with minimum down time.
  • Identifies and solves system operating problems.
  • Provides technical assistance to staff
  • Prepares and presents instruction to personnel
  • Continues to improve operations, streamline work processes and work cooperatively and jointly to provide quality customer service.
  • Setup and install computer hardware and software, including printers and related peripherals.
  • Perform maintenance and repairs on computer hardware, including backup, recovery and equipment cleaning.
  • Respond to and resolve inquiries and complaints
  • Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
  • Train users on computer hardware and software
  • Research and purchase computer and network equipment hardware/software.
  • Setup and maintain information on the internal and external web site.
  • Assist the Chief Operations Officer ensure the security of the Bank’s core processing system.  Ensure that employee/users have access only to those functions required to perform their jobs, and that all access is controlled by the Security Officer.  Ensure that passwords are required for access and each user is responsible for creating personal passwords.  Ensure that system security requires passwords to be changed periodically.
  • Ensure the uptime availability and integrity of the Bank’s core processing system, as well as the uptime availability, security and integrity of the Bank’s network.
  • Oversee core system maintenance.  Ensure that temporary fixes, upgrades and year end programs are applied to the core system software as required, notifying affected users prior to system changes.
  • Develop plans for installing and rolling out new applications and products, including but not limited to deposit, teller, or loan platform systems.
  • Participates in regularly scheduled staff meetings to ensure entire staff is aware of the senior management group’s concerns, successes, and upcoming activities. Conduct regularly scheduled meetings with direct report staff to discuss and follow up on issues, status, roadblocks, status etc.
  • Assist Security Officer, Chief Technology Officer (CTO) with plans and maintains for the data center environment; including hardware and software for host, and virtual machines.  This includes capacity planning for growth of the bank, as planned and/or needed.
  • Assist Chief Operations Officer or Security Officer, Chief Technology Officer (CTO) with developing and maintaining a functional email environment for internal bank customers.
  • Assist Chief Operations Officer in creating a short term and long term technology plan.  Forecast bank needs and prepare expenditure requests for presenting to Board for approval. Develop disaster recovery and contingent operations plans to ensure business resumption.
  • Work with Precision Support staff for any and all problems pertaining to the Precision Operating Systems.
  • Assist Bank customers with any questions or issues pertaining to Internet Banking, Bill Pay, Telebank and Remote Merchant Capture.
  • Setup and maintain networking infrastructure which included branch to branch connectivity and external connections to vendors.
  • Monitor and maintain the backup solution for the banks IT environment.
  • Oversee the bank’s patching system to include monthly report preparation, patch distribution, and compliance monitoring.
  • Assist in maintaining the bank’s server and virtual server environment including application installation and monitoring, database management, and policy compliance.
  • Maintains the bank’s workstation and laptop imaging system.
  • Oversee the banks IT Helpdesk ensuring the timely resolution of incidents and requests, software updates, vendor issues, uptime, and reporting.
  • Assist with the bank’s overall cybersecurity function, ensuring the safety of sensitive information, monitoring anti-malware and intrusion prevention systems, being proactive in security incident resolution, and working with applicable vendors including the bank’s Security Operations Center (SOC).
  • Responsible for project management as it related to projects assigned by the Chief Technology Officer (CTO).

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent
  • 4-year College degree (or substitutable education)
  • 3-5 years training and/or experience working with computers, servers, LAN or WAN networks, and other core processing systems
  • Good interpersonal skills and knowledge of appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented; ability to prioritize the activities of the IT department
  • Ability to maintain confidential information

Job Complexity:

Decision Making:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret regulatory requirements and make operating decisions that enforce compliance.

Consequence of Errors:

Errors may result in loss of customers, loss of customer information, risk to the bank, poor community image and regulatory citing.

Confidentiality:

This position has access to confidential records concerning the business and financial affairs of customers and employees. This information should not be discussed except in the performance of required tasks.

Internal/External Contacts:

This position interacts with other employees, customers, members of management, holding company officers, regulatory representatives and vendors.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. Required to regularly stand; walk; climb stairs; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. May be required to lift and/or move up to 25-50 pounds on occasion.

Travel Demands:

The travel demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  These demands include but not limited to make personal visits to the branches as needed or warranted.

Location: Franklin

Summary:

Responsible for proactively soliciting new consumer, real estate, and commercial loans and sell the Bank’s products to meet established loan quality and production goals.

Primary Duties and Responsibilities:

  • Generate own pipeline of loans
  • Obtain and review necessary loan documentation from borrowers and present complete packages to processing for submission into underwriting.
  • Monitor and ensure closing dates and rate lock expirations and company deadlines are met.
  • Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
  • Comply with all federal and state compliance policies and adhering to HMDA requirements.
  • Review loan documents to insure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues.
  • Order appraisals, credit reports, and evidence of insurance.
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services.
  • Prepare various monthly reports.

Other Duties:

  • Participate in business development activities at all levels.
  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Knowledge, Skills, and Abilities:

  • High School degree or equivalent
  • 2 years bank lending experience
  • Residential and/or commercial underwriting experience is preferred
  • Knowledge of federal and state mortgage banking regulatory requirements
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge of appropriate customer service
  • Organized and detailed oriented
  • Ability to prioritize tasks accordingly
  • Ability to maintain confidential information

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Location: Leander

FULL-TIME

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services.

New Account Representative Functions (50%)

  1. Perform Teller Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

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SouthStar Bank is always looking for talented individuals to join our team.  Email your resume to our HR department.

SouthStar Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status

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