List of Frequently Asked Questions
This list contains the most frequently asked questions by our customers. If you do not find the answers to your questions here, please contact the location nearest you.
Frequently Asked Questions
What is the SouthStar Bank routing number?
Your SouthStar Bank routing number is 113119985.
What should I do if my credit card is lost or stolen?
It is important to report a lost or stolen card immediately. Report a lost or stolen credit card.
What should I do if my ATM/debit card is lost or stolen?
It is important to report a lost or stolen card immediately. Report a lost of stolen debit card.
How do I order checks?
You can order checks securely online. If you need help or would like us to order checks for you, please call or visit your nearest branch today!
How do I open a deposit account?
Visit our Forms and Applications page to find consumer and commercial account applications, account checklists, and our switch kit – a step by step guide to transferring your banking relationship. Or, contact your nearest branch today!
How do I apply for a loan?
To apply for a mortgage loan, complete our convenient online mortgage application.
To apply for a commercial loan, download our commercial forms and applications.
Or, find a loan officer near you.
Where can I find more information about a warehouse loan?
More information regarding SouthStar Warehousing can be found on the Mortgage Warehousing page.
What are the SouthStar Bank holiday hours?
See SouthStar Bank’s holiday schedule.
Where can I find my tax documents?
All tax documents are currently delivered via post mail. If you did not receive documents, please email contact.us@southstarbank.com