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Frequently Asked Questions

List of Frequently Asked Questions

This list contains the most frequently asked questions by our customers. If you do not find the answers to your questions here, please contact the  location nearest you.

What is the SouthStar Bank routing number?

Your SouthStar Bank routing number is 113119985.

What should I do if my credit card is lost or stolen?

It is important to report a lost or stolen card immediately. Report a lost or stolen credit card.

What should I do if my ATM/debit card is lost or stolen?

It is important to report a lost or stolen card immediately. Report a lost of stolen debit card.

How do I order checks?

You can order checks securely online.  If you need help or would like us to order checks for you, please call or visit your nearest branch today!

Where can I find my tax documents?

Tax documents for your SouthStar Bank account can now be accessed online. Simply login to online banking, navigate to documents, and select from the dropdown to view.

In addition, all tax documents are delivered via post mail. If you did not receive documents, please email contact.us@southstarbank.com 

What is required for wire transfer?

Wire transfer instructions should include:

BANK NAME: SouthStar Bank, SSB
BANK ADDRESS: 100 South Main Street, Moulton, TX 77975
PHONE: 361.596.4611
FAX: 361.596.4038

How do I open a deposit account?

We offer the following accounts through our online account opening platform. If you’re interested in opening another type of consumer or commercial account, please contact your nearest branch.


  • Cash Back Checking
  • EZ No Fee Checking
  • Gold Star Checking


  • Savings
  • Texas Sized Money Market

Certificates of Deposit

  • 12 Month CD
  • 12 Month Jumbo CD
  • 18 Month CD
  • 18 Month Jumbo CD

Visit our Forms and Applications page to find account checklists and our switch kit – a step by step guide to transferring your banking relationship. Or, contact your nearest branch today!

How do I apply for a loan?

To apply for a mortgage loan, complete our convenient online mortgage application.
To apply for a commercial loan or to speak with a lender, find a loan officer near you.

Where can I find more information about a warehouse loan?

More information regarding SouthStar Warehousing can be found on the Mortgage Warehousing page.

What are the SouthStar Bank holiday hours?

See SouthStar Bank’s holiday schedule.