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Applications & Forms

Helpful Forms and Applications

Additional forms and applications are coming soon. In the meantime, please call or visit your nearest branch.

Careers

Loan Officer, Falconhead

LocationFalconhead

FULL-TIME

SUMMARY

Responsible for proactively soliciting new consumer, real estate, and commercial loans and sell the Bank’s products to meet established loan quality and production goals.

Primary Duties and Responsibilities:

  • Generate own pipeline of loans
  • Obtain and review necessary loan documentation from borrowers and present complete packages to processing for submission into underwriting.
  • Monitor and ensure closing dates and rate lock expirations and company deadlines are met.
  • Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
  • Comply with all federal and state compliance policies and adhering to HMDA requirements.
  • Review loan documents to insure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues.
  • Order appraisals, credit reports, and evidence of insurance.
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services.
  • Prepare various monthly reports.

Other Duties:

  • Participate in business development activities at all levels.
  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Knowledge, Skills, and Abilities:

  • High School degree or equivalent
  • 2 years bank lending experience
  • Residential and/or commercial underwriting experience is preferred
  • Knowledge of federal and state mortgage banking regulatory requirements
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge of appropriate customer service
  • Organized and detailed oriented
  • Ability to prioritize tasks accordingly
  • Ability to maintain confidential information

Loan Officer, Sendero Springs

LocationSendero Springs

FULL-TIME

SUMMARY

Responsible for proactively soliciting new consumer, real estate, and commercial loans and sell the Bank’s products to meet established loan quality and production goals.

Primary Duties and Responsibilities:

  • Generate own pipeline of loans
  • Obtain and review necessary loan documentation from borrowers and present complete packages to processing for submission into underwriting.
  • Monitor and ensure closing dates and rate lock expirations and company deadlines are met.
  • Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
  • Comply with all federal and state compliance policies and adhering to HMDA requirements.
  • Review loan documents to insure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues.
  • Order appraisals, credit reports, and evidence of insurance.
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services.
  • Prepare various monthly reports.

Other Duties:

  • Participate in business development activities at all levels.
  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Knowledge, Skills, and Abilities:

  • High School degree or equivalent
  • 2 years bank lending experience
  • Residential and/or commercial underwriting experience is preferred
  • Knowledge of federal and state mortgage banking regulatory requirements
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge of appropriate customer service
  • Organized and detailed oriented
  • Ability to prioritize tasks accordingly
  • Ability to maintain confidential information

Loan Officer, Southwest Austin

LocationSouthwest Austin

FULL-TIME

SUMMARY:

Responsible for proactively soliciting new consumer, real estate, and commercial loans and sell the Bank’s products to meet established loan quality and production goals.

Primary Duties and Responsibilities:

  • Generate own pipeline of loans
  • Obtain and review necessary loan documentation from borrowers and present complete packages to processing for submission into underwriting.
  • Monitor and ensure closing dates and rate lock expirations and company deadlines are met.
  • Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
  • Comply with all federal and state compliance policies and adhering to HMDA requirements.
  • Review loan documents to insure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues.
  • Order appraisals, credit reports, and evidence of insurance.
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services.
  • Prepare various monthly reports.

Other Duties:

  • Participate in business development activities at all levels.
  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Knowledge, Skills, and Abilities:

  • High School degree or equivalent
  • 2 years bank lending experience
  • Residential and/or commercial underwriting experience is preferred
  • Knowledge of federal and state mortgage banking regulatory requirements
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge of appropriate customer service
  • Organized and detailed oriented
  • Ability to prioritize tasks accordingly
  • Ability to maintain confidential information

Mortgage Loan Coordinator, Southwest Austin

LocationSouthwest Austin

FULL-TIME

SUMMARY

  • The Mortgage Loan Coordinator is responsible for providing administrative and sales support to Senior mortgage loan officers at the branch. The Mortgage Loan Coordinator is responsible working with borrowers who are seeking either secondary market financing or portfolio lending programs offered by the bank. The individual will create and execute marketing strategy and tactics that utilize the following disciplines to improve customer experiences: Customer Loyalty Management, Customer Relationship Management and Customer Value Management.

Essential Duties and Responsibilities:

  • Provide Mortgage Lending expertise in all areas of Mortgage Lending including an extensive knowledge of Fannie/Freddie, FHA, VA & USDA (Secondary Market Programs) as well as the Banks Portfolio Program.
  • Provide assistance on customer relations, troubleshooting and problem solving.
  • Take Continued Education courses provided by the bank to ensure compliance and regulatory measures are met at all times
  • Report to the Branch Executive and Mortgage Production Manager on procedural issues in the processing and closing areas to ensure efficient and consistent workflow to centralized operations area. Report to Branch Executive on sales/service related issues.
  • Key liaison between the banks customers seeking mortgage and commercial loan opportunities to facilitate the development of the deposit relationships, electronic products and any other products the customer would need.
  • Maintain a cooperative work environment within the location and between other departments. Coordinate with Branch Executive on operational processes to maintain adequate controls and quality service to customers. Encourages staff to achieve cross selling goals.

Effectively support staff by:

  • Working closely with the processor assigned to loans
  • Help gather important documents that are needed to successfully close the mortgage loan
  • Respecting and using the skills, expertise, experience and insights of people
  • Providing direction and resources, removing barriers and helping develop people’s skills
  • Communicating which includes helping people transform information into knowledge and learning
  • Anticipating conflicts and facilitating resolution

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge of appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to maintain confidential information

Job Complexity:

 Decision Making:

Must be knowledgeable of risks in all areas of the bank, and make sound decisions accordingly. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret regulatory requirements, and make operating decisions that enforce compliance.

Consequence of Errors:

Errors may result in loss of customer, risk to the bank, poor community image and regulatory citing.

Confidentiality:

This position has access to confidential records concerning the business and financial affairs of customers and employees. This information should not be discussed except in the performance of required tasks.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Required to regularly stand; walk; climb stairs; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. May be required to lift and/or move up to 25-50 pounds on occasion.

Mortgage Processor, Leander

LocationLeander

FULL-TIME

SUMMARY

This position is responsible for performing duties related to processing mortgage loans. Monitoring and updating loan document files; working daily to ensure mortgage loans are closed timely, accurately & compliantly. Support other members of SSB mortgage team through guidance, training & process improvement. Promote business for the Bank by maintaining excellent customer relations and referring customers to appropriate staff for new services.

Essential Duties and Responsibilities:

DAILY

  • Review assigned mortgage loan files in MBOT & maintain pipeline report
  • Run findings with DO or LP for secondary market eligibility (If not completed yet)
  • Review loan files for completeness and accuracy in accordance with Bank policies, procedures and compliance related issues. Notify LO, Operations Manager if a possible issue exists for early resolution.
  • Request & collect all required supporting documents from client/LO. File appropriately in ImageFlow.
  • Update MBOT file & electronic ImageFlow file as needed as our system of record
  • Package & submit files to underwriting for approval in accordance with DO/LP findings (& Investor guidelines) & communicate with LO regarding status
  • Work with LO & LockDesk to ensure loan is locked prior to final underwrite.
  • Assist Closing/Funding Manager & mortgage loan department as directed

WEEKLY

  • Follow up on missing, incomplete or incorrect documentation proactively to ensure on time closing
  • Participate in Bi-Weekly processing meetings.

AS NEEDED

  • Work with Compliance department as needed

ANNUALLY

  • Assist as directed with audits & department reviews
  • Complete BAI courses as assigned.

 Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent
  • Minimum 5 years mortgage processing experience in Portfolio, Conventional, FHA & or VA lending.
  • Working knowledge of RESPA rules & familiarity with TRID regulations
  • Computer skills; Word/Excel/PowerPoint/Internet/E-mail. Ability to learn MorgageBot LOS
  • Good interpersonal skills and knowledge & desire to provide excellent customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to prioritize in a fast paced environment
  • Ability to maintain confidential information
  • Currently licensed with NMLS or the ability to be licensed
  • Current Texas Driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Job Complexity:

Decision Making:

Ability to define problems, collect data, establish facts, and identify solutions. Ability to interpret regulatory requirements, and make operating decisions that enforce compliance. Must exercise independent judgment and discretion about matters of significance related to loan closings

Consequence of Errors:

Errors may result in loss of customer, risk to the bank, loss of revenue, poor community image and regulatory citing.

Confidentiality:

This position has access to confidential records concerning the business and financial affairs of customers and employees. This information should not be discussed except in the performance of required tasks.

Internal/External Contacts:

This position interacts with other employees, customers, other banks, vendors, and members of management.

Direction of Others:

No supervisory responsibilities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Required to regularly stand; walk; climb stairs; sit; use hands to finger, handle and feel; reach with hands and arms; and talk or hear. May be required to lift and/or move up to 25 pounds on occasion.

Personal Banker, Sendero Springs

LocationSendero Springs

FULL-TIME

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/Personal Banker over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services.

 New Account Representative Functions (50%)

  1. Perform Personal Banker Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

SouthStar Bank is always looking for talented individuals to join our team.  Email your resume to our HR department.

SouthStar Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.