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Applications & Forms

Helpful Forms and Applications

Additional forms and applications are coming soon. In the meantime, please call or visit your nearest branch.

Careers

Senior Vice President & Branch Executive, Harker Heights

Summary:

Responsible for Harker Heights business development, including new loan production and renewals and modifications of existing Harker Heights based clients.  Assists in further deepening the presence of the Bank in the North Austin market.  Under direction of Urban South Regional Credit Manager, this position assists in the certain aspects of the overall lending program for the Bank.  Incumbent also plays a role in special projects as determined by the Executive Management team such as loan review, developing standardized processes, and other growth related projects.

Primary Duties and Responsibilities:

  • This position is primarily charged with loan production and growth of the overall loan portfolio in and around the Harker Heights market.  The Bank desires full banking relationships with our customers which includes meeting their lending and deposit needs.  It is for this reason that our primary market focus is in Bell County.
  • The position will originate new customer relationships for the Bank through an existing referral network and business development efforts.  Perform initial analysis of loan application packages.  Structure loan requests to comply with Bank policy, regulatory requirements, and sound lending practices.  Present loan requests to appropriate level of approval authority.  Communicate loan decisions with applicants.  Work with support staff in documenting and closing approved loans.  Serve as relationship manager for existing customer relationships and attend to customer needs and requests.

Other Duties:

  • Oversight and supervision of all Harker Heights branch functions from facility issues to personnel issues.  This includes direct management of the lending personnel and operations manager.
  • Provide leadership and mentoring of additional lending staff in this branch and in other branches.  This includes participation in discussions regarding loan structure, underwriting, and business development efforts.
  • Participate in business development activities at all levels.
  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Supervisory Responsibilities:

Assist the Regional Credit Manager, Chief Risk Officer, and Chief Lending Officer by indirectly supervising loan operations support personnel.  Assistance will also include training employees, planning, assigning, and directing workflow.  Because of this level of interaction, the incumbent will also provide input into the annual performance appraisals of lending personnel and the operations manager.

Knowledge, Skills, and Abilities:

  • Bachelor’s & Master’s Degree; Graduate School of Banking
  • 10-15 years’ experience in management and all phases of lending
  • Working knowledge of computers, technology, servers, and core processing system
  • Excellent interpersonal skills and knowledge of appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management, and customers
  • Ability to network in any situation and represent the bank at any function
  • Organized and detail oriented
  • Ability to prioritize tasks accordingly
  • Ability to maintain confidential information

Job Complexity:

Decision Making:

Must be knowledgeable of risks in all areas of the Bank, and make sound decisions accordingly.  Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret regulatory requirements, and make operating decisions that enforce compliance.  Ability to identify trends and make corrective action decisions in a timely manner.

Confidentiality:

This position has access to confidential records concerning the business and financial affairs of customers and employees.  This information should not be discussed except in the performance of required tasks.

Direction of Others:

Directly oversee Loan Administration staff in Harker Heights location.  Indirectly give direction to Lenders and Loan Operations staff.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.  Required to regularly stand; walk; climb stairs; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  May be required to lift and/or move up to 25 pounds on occasion.

Loan Officer, Georgetown & Bee Cave

Summary:

Responsible for proactively soliciting new consumer, real estate, and commercial loans and sell the Bank’s products to meet established loan quality and production goals.

Primary Duties and Responsibilities:

  • Generate own pipeline of loans
  • Obtain and review necessary loan documentation from borrowers and present complete packages to processing for submission into underwriting.
  • Monitor and ensure closing dates and rate lock expirations and company deadlines are met.
  • Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
  • Comply with all federal and state compliance policies and adhering to HMDA requirements.
  • Review loan documents to insure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues.
  • Order appraisals, credit reports, and evidence of insurance.
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services.
  • Prepare various monthly reports.

Other Duties:

  • Participate in business development activities at all levels.
  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Knowledge, Skills, and Abilities:

  • High School degree or equivalent
  • 2 years bank lending experience
  • Knowledge of federal and state mortgage banking regulatory requirements
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge of appropriate customer service
  • Organized and detailed oriented
  • Ability to prioritize tasks accordingly
  • Ability to maintain confidential information

Sr. Mortgage Loan Originator, Georgetown

Summary:

  • The Mortgage Loan Originator (MLO) is responsible for the overall mortgage lending of the branch from a sales and service perspective. The Mortgage Loan Originator (MLO) is responsible for developing the secondary market and portfolio lending programs of the bank. The MLO will works closely with the Marketing Director and Senior Bank Manager and Mortgage Lending Manager to implement bank wide and area wide specific marketing plans. Create and execute marketing strategy and tactics that utilize the following disciplines to improve customer experiences: Customer Loyalty Management, Customer Relationship Management and Customer Value Management.

Essential Duties and Responsibilities:

  • Provide Mortgage Lending expertise in all areas of Mortgage Lending including an extensive knowledge of Fannie/Freddie, FHA, VA & USDA (Secondary Market Programs) as well as the Banks Portfolio Program.
  • Provide assistance on customer relations, troubleshooting and problem solving.
  • Take Continued Education courses provided by the bank to ensure compliance and regulatory measures are met at all times
  • Report to the Branch Manager and Mortgage Lending Manager on procedural issues in the processing and closing areas to ensure efficient and consistent workflow to centralized operations area. Report to Branch Manager on sales/service related issues.
  • Key liaison between the banks customers seeking mortgage and commercial loan opportunities to facilitate the development of the deposit relationships, electronic products and any other products the customer would need.
  • Maintain a cooperative work environment within the location and between other departments. Coordinate with Branch Manager on operational processes to maintain adequate controls and quality service to customers. Encourages staff to achieve cross selling goals.
  • Hold regularly scheduled location and off location meetings to ensure that any and all bank referral partners are aware of the senior management group’s concerns, successes, and upcoming activities. Conduct regularly scheduled meetings with direct report staff to discuss and follow up on issues, status, roadblocks, status etc.

Effectively support staff by:

  • Working closely with the processor assigned to your loan
  • Help gather important documents that are needed to successfully close the mortgage loan
  • Respecting and using the skills, expertise, experience and insights of people
  • Providing direction and resources, removing barriers and helping develop people’s skills
  • Communicating which includes helping people transform information into knowledge and learning
  • Anticipating conflicts and facilitating resolution
  • Modeling behavior; and
  • Coaching people to success.

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent
  • Five years of mortgage lending experience
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge of appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to maintain confidential information

Personal Banker, Southwest Austin

FULL-TIME

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services. 

New Account Representative Functions (50%)

  1. Perform Teller Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

Personal Banker, Bee Cave

FULL-TIME

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services.

New Account Representative Functions (50%)

  1. Perform Teller Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

Personal Banker, Franklin

FULL-TIME

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services.

New Account Representative Functions (50%)

  1. Perform Teller Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

Mortgage Lending Processor, Lakeway

Summary:

This position is responsible for performing duties related to processing mortgage loans. Monitoring and updating loan document files; working daily to ensure mortgage loans are closed timely, accurately & compliantly. Support other members of SSB mortgage team through guidance, training & process improvement.  Promote business for the Bank by maintaining excellent customer relations and referring customers to appropriate staff for new services.

Essential Duties and Responsibilities:

DAILY

  • Review assigned mortgage loan files in MBOT & maintain pipeline report
  • Run findings with DO or LP for secondary market eligibility (If not completed yet)
  • Review loan files for completeness and accuracy in accordance with Bank policies, procedures and compliance related issues. Notify LO, Operations Manager if a possible issue exists for early resolution.
  • Request & collect all required supporting documents from client/LO.  File appropriately in ImageFlow.
  • Update MBOT file & electronic ImageFlow file as needed as our system of record
  • Package & submit files to underwriting for approval in accordance with DO/LP findings (& Investor guidelines) & communicate with LO regarding status
  • Work with LO & LockDesk to ensure loan is locked prior to final underwrite.
  • Assist Closing/Funding Manager & mortgage loan department as directed

WEEKLY

  • Follow up on missing, incomplete or incorrect documentation proactively to ensure on time closing
  • Participate in Bi-Weekly processing meetings.

AS NEEDED

  • Work with Compliance department as needed

ANNUALLY

  • Assist as directed with audits & department reviews
  • Complete BAI courses as assigned.

Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent
  • Two years mortgage processing experience in Portfolio, Conventional, FHA & or VA lending.
  • Working knowledge of RESPA rules & familiarity with TRID regulations
  • Computer skills; Word/Excel/PowerPoint/Internet/E-mail.  Ability to learn MorgageBot LOS
  • Good interpersonal skills and knowledge & desire to provide excellent customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to prioritize in a fast paced environment
  • Ability to maintain confidential information
  • Currently licensed with NMLS or the ability to be licensed

Job Complexity:

Decision Making:

Ability to define problems, collect data, establish facts, and identify solutions.  Ability to interpret regulatory requirements, and make operating decisions that enforce compliance. Must exercise independent judgment and discretion about matters of significance related to loan closings

Consequence of Errors:

Errors may result in loss of customer, risk to the bank, loss of revenue, poor community image and regulatory citing.

Confidentiality:

This position has access to confidential records concerning the business and financial affairs of customers and employees.  This information should not be discussed except in the performance of required tasks.

Internal/External Contacts:

This position interacts with other employees, customers, other banks, vendors, and members of management.

Direction of Others:

No supervisory responsibilities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.  Required to regularly stand; walk; climb stairs; sit; use hands to finger, handle and feel; reach with hands and arms; and talk or hear.  May be required to lift and/or move up to 25 pounds on occasion.

Loan Review Analyst, Leander

FULL-TIME

Job Purpose:  To provide an objective appraisal to bank management of loans in order to identify potential problems and ensure compliance with established lending policies and state/federal regulations.

Essential Duties/Responsibilities:

  • Performs regular loan portfolio reviews based on risk and/or size of all credit types (commercial, consumer, residential, equipment, Small Business Administration (SBA), mortgage, HELOC, participations, etc.) that cover the following areas:
    • Asset Quality – Ensuring that acceptable credit standards are maintained (confirms lien perfection, repayment capacity, collateral, etc.)
    • Documentation – Ensuring that loans conform to establish lending policies and procedures and that required documents have been obtained and are thorough and accurate.
    • Compliance – Ensuring conformance to relevant state and federal laws and regulations
  • Ensures the creditworthiness of the loan portfolio, looking for changes that merit a review of lending practices and/or adverse asset classification
    • Validates the accuracy of the credit grading/loan rating for individual loans
    • Identifies problem loans and describes deficiencies
      • Recommends final credit grades for approval by Loan Review Manager
      • Provides detailed reasons/rationale for assigning differing and/or adverse risk ratings
    • Review bank processes (loan approvals, policy exception reporting, supervisory loan to value limits, underwriting, covenants, internal controls, concentration reporting, etc.)
      • Determines if proper approval procedures and loan authorities are adhered to
      • Reports trends and/or makes suggestions for changes
      • Informs management of any potential fraud opportunities and/or detection
    • Verifies quality, completeness and accuracy of supporting loan documentation and analysis
      • Reviews files for appraisals, deeds of trust, UCC filings, lien perfection, collateral evaluations, etc.
      • Performs regular back-end review of financials and related analysis (financial statements, tax returns, rent rolls, personal financial statements, cash flow statements, etc.)
    • Reviews loan policy for adequacy
      • Validates that applicable laws and regulations are addressed by policy
      • Ensures that actual procedures/processes uphold the written policy
      • Makes suggestions/recommendations for changes/updates/revisions to policy content
    • Provides assistance and consultation to loan officers, other lending personnel (loan administration, lending assistants, etc.), auditors and regulatory examiners.
    • Prepares an Executive Summary Report quarterly.  Reviewed by Loan Review Manager and presented to the Audit Committee
    • Participates in special lending-related projects as directed
    • Performs additional job related duties as assigned or required

Knowledge/Skill/Ability Requirements:

  • Knowledge of lending laws and regulations
  • Strong analytical, technical and statistical skills
  • Sound working knowledge of accounting principles and financial statements
  • Capability to effectively present information to groups of individuals
  • Strong integrity in all areas, adhering to policies, regulations and utmost ethical and legal standards
  • Uphold confidentiality and privacy of findings in all situations
  • Demonstrate ability to prioritize and handle multiple projects
  • Remain flexible to withstand unpredictable changes to schedules and deadlines
  • Interact and communicate effectively with personnel at all levels of the organization

Loan Operations Processor, Calvert

Full-Time  

Summary:

This position is responsible for performing duties related to consumer and business loan and Mortgage processing as well as consumer, commercial and real estate loan payments and credit line advances; establishing, monitoring and updating loan document files; working daily insurance and all life of loan servicing needs and monthly reports and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

 Essential Duties and Responsibilities:

 DAILY

  • Process new loan documents using Laser Pro Platform or Attorney prepared documents
  • Set up new loan file
  • Verify adherence to Loan policy and Loan Administration procedures in daily work
  • Perform all pre-funding requirements for all loans
  • Scan loan documents and email to appropriate internal parties and/or Image and Book and set up Loans on our systems
  • Review loan documents to ensure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues (to be learned over time)
  • Place documents in loan files, maintain filing in loan files as needed
  • Purge documents from loan files in accordance with Record Retention Schedule
  • Ensure that customer service inquiries are handled promptly
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services
  • Assist AVP, Loan Operations Manager and Team Lead as directed in other duties as determined

WEEKLY

  • Follow up on missing, incomplete or incorrect documentation
  • Process assigned tasks as directed by AVP or Team Lead or EVP Credit Operations

 AS NEEDED

  • Access UCC searches, title work review, livestock inspections, and other due diligence as necessary by loan type
  • Perform other processing duties as needed including open title with title companies
  • Order flood determinations and mail notice (when applicable) to borrowers in accordance with bank policy
  • Work with Loan Officers for timely closing and processing of loans and funding
  • Schedule or coordinate closings with all parties

MONTHLY

  • Prepare reports to be emailed to Lori Singleton as directed and other duties assigned as special projects or cleanup on time to time basis

ANNUALLY

  • Assist in year-end record retention for loan files and loan records by boxing up previous year’s files for storage or shredding loans files per record retention requirements
  • Perform Note jacket/Collateral audit to system

Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent
  • One to three years Lending/Banking/ processing experience (preferred).
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge or appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to maintain confidential information

Specialized Duties:  A Loan Processor 1 takes lead on keeping Insurance current, accurate and in the file, in addition to maintaining the insurance log.

Job Complexity:

Decision Making:

Ability to define problems collects data, establish facts, and identify solutions.  Ability to interpret regulatory requirements, and make operating decisions that enforce compliance.

 Consequence of Errors:

Errors may result in loss of customer, risk to the bank, poor community image and regulatory citing.

 Confidentiality:

This position has access to confidential records concerning the business and financial affairs of customers and employees.  This information should not be discussed except in the performance of required tasks.

 Internal/External Contacts:

This position interacts with other employees, customers, other banks, vendors, and members of management.

Direction of Others:

No supervisory responsibilities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.  Required to regularly stand; walk; climb stairs; sit; use hands to finger, handle and feel; reach with hands and arms; and talk or hear.  May be required to lift and/or move up to 25 pounds on occasion.

Assistant Electronic Funds Manager, Gonzales

Full Time

Summary:

This position is responsible for processing all information that flows through the Fedline to the Federal Reserve Bank and Wire Exchange.  The processes involved include: incoming files of ACH transactions; outgoing ACH origination files; incoming/outgoing wire transfers; large return items, notifications; ACH returns, ACH pre-notes, service messages, maintaining adequate funds in Fed account for all wire transfers and liquidity.  Also, process ACH payrolls for schools, county and other customers.

Primary Duties and Responsibilities:

Wire Transfer

  • Process incoming and outgoing wire transfers for customers, all locations
  • OFAC check on beneficiary and originators on wires
  • Close day process for all wires that have been received and initiated, ensuring we are in balanced and post to core application properly.
  • Confirming all policies and procedures are followed and following up with any audit recommendations.
  • Enhancing functionality and security by taking initiative to improve processes and procedures.
  • Ensure all Wire Transfer agreements are adhered to

ACH Operations

  • Process ACH incoming and outgoing transfer for all customers and branches
  • Set up FED for processing ACH files for all branches
  • Receive on us ACH files from FED and post to PCS system and verify all postings are correctly posted
  • OFAC check on beneficiary and originators on ACH
  • Review ACH reports for Invalids, Prenotifications, Large Item notices and check memo posting
  • Process ACH loan or CD originations for all branches
  • Originate and send ACH returns for all branches
  • Create and send NOCs for incorrect prenotes and for invalid items
  • Correct invalid items for ACH files
  • Review Death Alerts and publications for direct deposits on deceased customers to limit the Bank’s liability for loss of funds from Treasury Reclamations.
  • Ensure that large return notices are forwarded to proper personnel
  • Run Fed EDI reports and send large item return notifications via FED
  • Ensure all ACH agreements are accurate and current for our ACH Originators.
  • Keeping current on all NACHA Rules as well as our internal ACH Policy, and adhering to all requirements, and enhancing the Bank’s policies and procedures as needed
  • Monthly review of the cross channel risk assessment
  • Ensure all ACH agreements are accurate and current for our ACH Originators.
  • Annual review of ACH Agreements and Risk Assessment
  • Manage daily relationship with FED and monitor ACH reports.
  • Be able to assist customers with Business Online ACH Originations.
  • Confirm we are following all policies and procedures, as well as following up with any audit recommendations.

Teller Duties

  • Greet Bank customers and visitors
  • Assist in balancing vault when needed
  • Open vault in morning
  • Cross sell and refer Bank services
  • Respond to requests from customers for special services

Remote Merchant Capture

  • Reviewing all RMC deposits to the accounts.
  • Confirming all agreements are accurate, current and yearly review has been done on all RMC customers.
  • Following all policies and procedures, as well as following up with any audit recommendations

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent
  • Experience with Wire/ACH processing
  • Personal computer skills; Word/Excel/Internet/E-mail
  • Great communications skills and knowledge of appropriate customer service
  • Extremely good judgement capabilities
  • Knowledge of rules and regulations for wires transfer and ACH
  • Very organized and detail oriented
  • Extreme ability to maintain confidential information
  • Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Willing to travel to different locations within the organization.
SouthStar Bank is always looking for talented individuals to join our team.  Email your resume to our HR department.

SouthStar Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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