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Applications & Forms

Helpful Forms and Applications

Additional forms and applications are coming soon. In the meantime, please call or visit your nearest branch.


Sr. Mortgage Loan Originator, Georgetown


  • The Mortgage Loan Originator (MLO) is responsible for the overall mortgage lending of the branch from a sales and service perspective. The Mortgage Loan Originator (MLO) is responsible for developing the secondary market and portfolio lending programs of the bank. The MLO will works closely with the Marketing Director and Senior Bank Manager and Mortgage Lending Manager to implement bank wide and area wide specific marketing plans. Create and execute marketing strategy and tactics that utilize the following disciplines to improve customer experiences: Customer Loyalty Management, Customer Relationship Management and Customer Value Management.

Essential Duties and Responsibilities:

  • Provide Mortgage Lending expertise in all areas of Mortgage Lending including an extensive knowledge of Fannie/Freddie, FHA, VA & USDA (Secondary Market Programs) as well as the Banks Portfolio Program.
  • Provide assistance on customer relations, troubleshooting and problem solving.
  • Take Continued Education courses provided by the bank to ensure compliance and regulatory measures are met at all times
  • Report to the Branch Manager and Mortgage Lending Manager on procedural issues in the processing and closing areas to ensure efficient and consistent workflow to centralized operations area. Report to Branch Manager on sales/service related issues.
  • Key liaison between the banks customers seeking mortgage and commercial loan opportunities to facilitate the development of the deposit relationships, electronic products and any other products the customer would need.
  • Maintain a cooperative work environment within the location and between other departments. Coordinate with Branch Manager on operational processes to maintain adequate controls and quality service to customers. Encourages staff to achieve cross selling goals.
  • Hold regularly scheduled location and off location meetings to ensure that any and all bank referral partners are aware of the senior management group’s concerns, successes, and upcoming activities. Conduct regularly scheduled meetings with direct report staff to discuss and follow up on issues, status, roadblocks, status etc.

Effectively support staff by:

  • Working closely with the processor assigned to your loan
  • Help gather important documents that are needed to successfully close the mortgage loan
  • Respecting and using the skills, expertise, experience and insights of people
  • Providing direction and resources, removing barriers and helping develop people’s skills
  • Communicating which includes helping people transform information into knowledge and learning
  • Anticipating conflicts and facilitating resolution
  • Modeling behavior; and
  • Coaching people to success.

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent
  • Five years of mortgage lending experience
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge of appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to maintain confidential information

Loan Officer, Georgetown & Falconhead


Responsible for proactively soliciting new consumer, real estate, and commercial loans and sell the Bank’s products to meet established loan quality and production goals.

Primary Duties and Responsibilities:

  • Generate own pipeline of loans
  • Obtain and review necessary loan documentation from borrowers and present complete packages to processing for submission into underwriting.
  • Monitor and ensure closing dates and rate lock expirations and company deadlines are met.
  • Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
  • Comply with all federal and state compliance policies and adhering to HMDA requirements.
  • Review loan documents to insure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues.
  • Order appraisals, credit reports, and evidence of insurance.
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services.
  • Prepare various monthly reports.

Other Duties:

  • Participate in business development activities at all levels.
  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Knowledge, Skills, and Abilities:

  • High School degree or equivalent
  • 2 years bank lending experience
  • Knowledge of federal and state mortgage banking regulatory requirements
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge of appropriate customer service
  • Organized and detailed oriented
  • Ability to prioritize tasks accordingly
  • Ability to maintain confidential information

Customer Service Representative Floater, Urban South

Position: Customer Service Representative

Floater – Urban South

Full Time

Hours required for this position are Monday – Friday current SouthStar Bank, S.S.B. banking hours.

The Floater will be primarily responsible for performing all financial services as needed at multiple locations including CSR functions, (deposits, withdrawals, loan payments, Debit/ATM card, Internet Banking, Mobile Banking, cashiers’ checks, money orders, cash advances, opening and closing accounts, renewing certificate accounts, and assisting customers with bookkeeping and checking account problems, answer customer questions regarding all bank services provided and performs a variety of account maintenance, courteously and promptly resolves customer questions or problems, assists customers with all telephone inquiries regarding bank accounts and bank services, completes appropriate documentation to complete customer transactions). Cross sells services as required, including merchant services and non-deposit products.

Responsible for providing excellent customer service and maintaining strong professional relationships. A full description of duties available upon hiring.

This position has the following travel requirements: Regular travel to branch locations within the region (includes out of town travel), dependable transportation, and may require overnight/multiple night’s stay in some out of town locations. Any mileage driven outside a 25 mile radius of associates home or designated base location will qualify for reimbursement.

SouthStar Bank, S.S.B. is committed to providing our customers a personalized customer service experience, we’re looking for people who are passionate and energetic about customer service and who will not settle for the average.  Someone who will embrace creativity, inspire for greatness and operate with a sense of purpose. If this is you, then we are looking forward to meeting you and are excited that you are interested in joining us.

IT Tech III, Location: Gonzales/Austin/Harker Heights


The position of IT Specialist III exists to provide technical system hardware and software support, computer system development, use and/or maintenance and to solve, technical systems problems.  IT Specialists are responsible for installing and maintaining operating systems hardware and software, backup processing, maintenance of physical and virtual servers, and virtual network infrastructure.  Responsibilities also include project management, new branch and LPO deployment, and documentation and work flow development.

Essential Duties and Responsibilities:

  • Modifies, installs and maintains operating software and related equipment to provide efficient utilization with minimum down time.
  • Identifies and solves system operating problems.
  • Provides technical assistance to staff
  • Prepares and presents instruction to personnel
  • Continues to improve operations, streamline work processes and work cooperatively and jointly to provide quality customer service.
  • Setup and install computer hardware and software, including printers and related peripherals.
  • Perform maintenance and repairs on computer hardware, including backup, recovery and equipment cleaning.
  • Respond to and resolve inquiries and complaints
  • Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
  • Train users on computer hardware and software
  • Research and purchase computer and network equipment hardware/software.
  • Setup and maintain information on the internal and external web site.
  • Setup and support Merchant Capture with Bank customers
  • Assist the Chief Operations Officer / Security Officer to ensure the security of the Bank’s core processing system and IT environment is secure.  Ensure that employee/users have access only to those functions required to perform their jobs, and that all access is controlled by the Security Officer.  Ensure that passwords are required for access and each user is responsible for creating personal passwords.  Ensure that system security requires passwords to be changed periodically.
  • Ensure the uptime availability and integrity of the Bank’s core processing system, as well as the uptime availability, security and integrity of the Bank’s network.
  • Oversee core system maintenance.  Ensure that temporary fixes, upgrades and year end programs are applied to the core system software as required, notifying affected users prior to system changes.
  • Develop plans for installing and rolling out new applications and products, including but not limited to deposit, teller, or loan platform systems.
  • Participates in regularly scheduled staff meetings to ensure entire staff is aware of the senior management group’s concerns, successes, and upcoming activities. Conduct regularly scheduled meetings with direct report staff to discuss and follow up on issues, status, roadblocks, status etc.
  • Backup Chief Operations Officer or IT Manager with overseeing Data Processing operations.  Ensure customer account records are updated daily on the host banking system database.  Ensure processes and controls are in place that will guarantee all systems are accurately uploaded and balanced as scheduled.  Ensure information reports are delivered timely to the correct bank-wide areas.  Oversee all year end processing and regulatory reporting ensuring timely completion. Ensure adequate system back-ups are occurring and periodically tested for recovery.
  • Assist Chief Operations Officer in creating a short term and long term technology plan.  Forecast bank needs and prepare expenditure requests for presenting to Board for approval. Develop disaster recovery and contingent operations plans to ensure business resumption.
  • Oversee, train co-workers, Setup users, and reset passwords for Internet Banking and Bill Pay.
  • Install Merchant Capture systems, train customers on how to use the Merchant Capture system, assisting them with any and all issues they may have with the Merchant Capture system.
  • Work with Precision Support staff for any and all problems pertaining to the Precision Operating Systems.
  • Assist Bank customers with any questions or issues pertaining to Internet Banking, Bill Pay, Telebank and Remote Merchant Capture.
  • Setup and maintain networking infrastructure which included branch to branch connectivity and external connections to vendors.
  • Plan and maintains the data center environment including hardware and software for host and virtual machines.  This includes capacity planning for growth of the bank.
  • Monitor and maintain the backup solution for the banks IT environment.

Knowledge, Skills, and Abilities:

  • College Bachelor’s degree in computer information systems or related field
  • 5-7 years training and/or experience working with computers, servers, networking, and related technologies
  • Good interpersonal skills and knowledge of appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented; ability to prioritize the activities of the IT department
  • Ability to maintain confidential information
SouthStar Bank is always looking for talented individuals to join our team.  Email your resume to our HR department.

SouthStar Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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