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Applications & Forms

Helpful Forms and Applications

Additional forms and applications are coming soon. In the meantime, please call or visit your nearest branch.

Careers

Teller/Customer Service Representative, Leander

Position:  TELLER/CSR POSITION

Location:  Leander

FULL-TIME

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services.

New Account Representative Functions (50%)

  1. Perform Teller Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

Customer Service Representative, Bremond

Position:  Customer Service Representative

Location:  Bremond

FULL-TIME

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services.

New Account Representative Functions (50%)

  1. Perform Teller Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

Loan Operations Processor, Calvert

Position:  Loan Operations Processor

Branch:  Calvert

Summary:

This position is responsible for performing duties related to consumer and business loan and Mortgage processing as well as consumer, commercial and real estate loan payments and credit line advances; establishing, monitoring and updating loan document files; working daily insurance and all life of loan servicing needs and monthly reports and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

Essential Duties and Responsibilities:

 DAILY

  • Process new loan documents using Laser Pro Platform or Attorney prepared documents
  • Set up new loan file
  • Verify adherence to Loan policy and Loan Administration procedures in daily work
  • Perform all pre-funding requirements for all loans
  • Scan loan documents and email to appropriate internal parties and/or Image and Book and set up Loans on our systems
  • Review loan documents to ensure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues (to be learned over time)
  • Place documents in loan files, maintain filing in loan files as needed
  • Purge documents from loan files in accordance with Record Retention Schedule
  • Ensure that customer service inquiries are handled promptly
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services
  • Assist  AVP, Loan Operations Manager and Team Lead as directed in other duties as determined

WEEKLY

  • Follow up on missing, incomplete or incorrect documentation
  • Process assigned tasks as directed by AVP or Team Lead or EVP Credit Operations

 AS NEEDED

  • Access UCC searches, title work review, and other due diligence as necessary by loan type
  • Perform other processing duties as needed including open title with title companies
  • Order flood determinations and mail notice (when applicable) to borrowers in accordance with bank policy
  • Work with Loan Officers for timely closing and processing of loans and funding
  • Schedule or coordinate closings with all parties

MONTHLY

  • Prepare reports to be emailed to Lori Singleton as directed and other duties assigned as special projects or cleanup on time to time basis

ANNUALLY

  • Assist in year-end record retention for loan files and loan records by boxing up previous year’s files for storage or shredding loans files per record retention requirements
  • Perform Note jacket/Collateral audit to system

Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent
  • Two years Lending/Banking/ processing experience (preferred).
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge or appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to maintain confidential information

Customer Service Representative Floater, Urban South

Position: Customer Service Representative

Floater – Urban South

Full Time

Hours required for this position are Monday – Friday current SouthStar Bank, S.S.B. banking hours.

The Floater will be primarily responsible for performing all financial services as needed at multiple locations including CSR functions, (deposits, withdrawals, loan payments, Debit/ATM card, Internet Banking, Mobile Banking, cashiers’ checks, money orders, cash advances, opening and closing accounts, renewing certificate accounts, and assisting customers with bookkeeping and checking account problems, answer customer questions regarding all bank services provided and performs a variety of account maintenance, courteously and promptly resolves customer questions or problems, assists customers with all telephone inquiries regarding bank accounts and bank services, completes appropriate documentation to complete customer transactions). Cross sells services as required, including merchant services and non-deposit products.

Responsible for providing excellent customer service and maintaining strong professional relationships. A full description of duties available upon hiring.

This position has the following travel requirements: Regular travel to branch locations within the region (includes out of town travel), dependable transportation, and may require overnight/multiple night’s stay in some out of town locations. Any mileage driven outside a 25 mile radius of associates home or designated base location will qualify for reimbursement.

SouthStar Bank, S.S.B. is committed to providing our customers a personalized customer service experience, we’re looking for people who are passionate and energetic about customer service and who will not settle for the average.  Someone who will embrace creativity, inspire for greatness and operate with a sense of purpose. If this is you, then we are looking forward to meeting you and are excited that you are interested in joining us.

IT Tech III, Location: Gonzales/Austin/Harker Heights

Summary:

The position of IT Specialist III exists to provide technical system hardware and software support, computer system development, use and/or maintenance and to solve, technical systems problems.  IT Specialists are responsible for installing and maintaining operating systems hardware and software, backup processing, maintenance of physical and virtual servers, and virtual network infrastructure.  Responsibilities also include project management, new branch and LPO deployment, and documentation and work flow development.

Essential Duties and Responsibilities:

  • Modifies, installs and maintains operating software and related equipment to provide efficient utilization with minimum down time.
  • Identifies and solves system operating problems.
  • Provides technical assistance to staff
  • Prepares and presents instruction to personnel
  • Continues to improve operations, streamline work processes and work cooperatively and jointly to provide quality customer service.
  • Setup and install computer hardware and software, including printers and related peripherals.
  • Perform maintenance and repairs on computer hardware, including backup, recovery and equipment cleaning.
  • Respond to and resolve inquiries and complaints
  • Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
  • Train users on computer hardware and software
  • Research and purchase computer and network equipment hardware/software.
  • Setup and maintain information on the internal and external web site.
  • Setup and support Merchant Capture with Bank customers
  • Assist the Chief Operations Officer / Security Officer to ensure the security of the Bank’s core processing system and IT environment is secure.  Ensure that employee/users have access only to those functions required to perform their jobs, and that all access is controlled by the Security Officer.  Ensure that passwords are required for access and each user is responsible for creating personal passwords.  Ensure that system security requires passwords to be changed periodically.
  • Ensure the uptime availability and integrity of the Bank’s core processing system, as well as the uptime availability, security and integrity of the Bank’s network.
  • Oversee core system maintenance.  Ensure that temporary fixes, upgrades and year end programs are applied to the core system software as required, notifying affected users prior to system changes.
  • Develop plans for installing and rolling out new applications and products, including but not limited to deposit, teller, or loan platform systems.
  • Participates in regularly scheduled staff meetings to ensure entire staff is aware of the senior management group’s concerns, successes, and upcoming activities. Conduct regularly scheduled meetings with direct report staff to discuss and follow up on issues, status, roadblocks, status etc.
  • Backup Chief Operations Officer or IT Manager with overseeing Data Processing operations.  Ensure customer account records are updated daily on the host banking system database.  Ensure processes and controls are in place that will guarantee all systems are accurately uploaded and balanced as scheduled.  Ensure information reports are delivered timely to the correct bank-wide areas.  Oversee all year end processing and regulatory reporting ensuring timely completion. Ensure adequate system back-ups are occurring and periodically tested for recovery.
  • Assist Chief Operations Officer in creating a short term and long term technology plan.  Forecast bank needs and prepare expenditure requests for presenting to Board for approval. Develop disaster recovery and contingent operations plans to ensure business resumption.
  • Oversee, train co-workers, Setup users, and reset passwords for Internet Banking and Bill Pay.
  • Install Merchant Capture systems, train customers on how to use the Merchant Capture system, assisting them with any and all issues they may have with the Merchant Capture system.
  • Work with Precision Support staff for any and all problems pertaining to the Precision Operating Systems.
  • Assist Bank customers with any questions or issues pertaining to Internet Banking, Bill Pay, Telebank and Remote Merchant Capture.
  • Setup and maintain networking infrastructure which included branch to branch connectivity and external connections to vendors.
  • Plan and maintains the data center environment including hardware and software for host and virtual machines.  This includes capacity planning for growth of the bank.
  • Monitor and maintain the backup solution for the banks IT environment.

Knowledge, Skills, and Abilities:

  • College Bachelor’s degree in computer information systems or related field
  • 5-7 years training and/or experience working with computers, servers, networking, and related technologies
  • Good interpersonal skills and knowledge of appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented; ability to prioritize the activities of the IT department
  • Ability to maintain confidential information
SouthStar Bank is always looking for talented individuals to join our team.  Email your resume to our HR department.

SouthStar Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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