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Applications & Forms

Helpful Forms and Applications

Additional forms and applications are coming soon. In the meantime, please call or visit your nearest branch.

Careers

Commercial Loan Closing Coordinator, Harker Heights

Location: North Austin, Harker Heights or Robertson County

FULL-TIME

Summary:

This position is primarily responsible for performing duties related to business loan applications; processing, establishing, monitoring and updating loan document files; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.  This position will Assist Branch Manager and other Loan Officers as directed by the Commercial Real Estate Closing Manager in all loan closing, funding, customer service, or other duties as requested.

Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent
  • Banking experience specifically in lending support role is preferred
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Excellent interpersonal skills and knowledge or appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented; ability to multitask and handle competing priorities
  • Ability to maintain confidential information
  • Ability to define problems, collect data, establish facts, and draw valid conclusions

Essential Duties and Responsibilities:

  • Work closely with the Branch Manager and provide regular updates on pipeline status and other items as directed by Branch Manager;
  • Assist assigned Loan Officers with gathering all documents needed to for commercial loan approvals and closings;
  • Assist assigned Loan Officers with gathering and uploading initial documents needed to prepare for mortgage loan approvals to MortgageBot;
  • Order, review, and analyze collateral and entity related documents and highlight all exceptions to be cleared prior to closing;
  • Obtain and review third party inspections, environmental reports, title reports, surveys, flood certificates, insurance, building documents, sale contracts and other items required for underwriting and closing new commercial loans;
  • Order and assist in coordination and review of attorney prepared documents for adherence to loan policy and the terms and conditions outlined in the loan approval;
  • Coordinate and request wires/checks for closings;
  • Review residential and commercial loan draw requests, collect all necessary lien waivers, draw documents, invoices and other supporting documents, and confirm advance amounts are funded correctly;
  • Review weekly past due and exception reports and collect required financial reports, insurance, property tax receipts, etc.;
  • Provide customer service to clients and respond to all customer inquiries regarding loan status, payments, etc.; and
  • Other items as needed.

Information Tech Specialist I, North Austin/Harker Heights/Robertson County

Location: North Austin, Harker Heights or Robertson County

FULL-TIME

Summary:

The position of IT Entry Tech exists to provide technical system hardware and software support, computer system development, use and/or maintenance and to solve, technical systems problems.  IT Entry Tech are responsible for installing and maintaining operating systems hardware and software. IT Specialists are also responsible for installing and maintaining, backups processing; planning and maintain the virtual, and physical network infrastructure.  New branch and LPO IT deployment work flows development.

Essential Duties and Responsibilities:

  • Modifies, installs and maintains operating software and related equipment to provide efficient utilization with minimum down time.
  • Identifies and solves system operating problems.
  • Provides technical assistance to staff
  • Prepares and presents instruction to personnel
  • Continues to improve operations, streamline work processes and work cooperatively and jointly to provide quality customer service.
  • Setup and install computer hardware and software, including printers and related peripherals.
  • Perform maintenance and repairs on computer hardware, including backup, recovery and equipment cleaning.
  • Respond to and resolve inquiries and complaints
  • Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
  • Train users on computer hardware and software
  • Assist IT Committee in researching/testing computer and network equipment hardware/software.
  • Monitor bank Help Desk, work to resolve IT issues for bank employees and customers
  • Travel to bank branches to deploy new hardware/software or troubleshoot issues
  • Support Merchant Capture with Bank customers
  • Assist the Chief Operations Officer ensure the security of the Bank’s core processing system.  Ensure that employee/users have access only to those functions required to perform their jobs, and that all access is controlled by the Security Officer.  Ensure that passwords are required for access and each user is responsible for creating personal passwords.  Ensure that system security requires passwords to be changed periodically.
  • Ensure the uptime availability and integrity of the Bank’s core processing system, as well as the uptime availability, security and integrity of the Bank’s network.
  • Oversee core system maintenance.  Ensure that temporary fixes, upgrades and year end programs are applied to the core system software as required, notifying affected users prior to system changes.
  • Develop plans for installing and rolling out new applications and products, including but not limited to deposit, teller, or loan platform systems.
  • Participates in regularly scheduled staff meetings to ensure entire staff is aware of the senior management group’s concerns, successes, and upcoming activities. Conduct regularly scheduled meetings with direct report staff to discuss and follow up on issues, status, roadblocks, status etc.
  • Assist IT Manager with plans and maintains for the data center environment; including hardware and software for host, and virtual machines.  This includes capacity planning for growth of the bank, as planned and/or needed.
  • Assist Chief Operations Officer or IT Manager with develop and maintain a functional email environment for internal bank customers.
  • Assist Chief Operations Officer in creating a short term and long term technology plan.  Forecast bank needs and prepare expenditure requests for presenting to Board for approval. Develop disaster recovery and contingent operations plans to ensure business resumption.
  • Work with Precision Support staff for any and all problems pertaining to the Precision Operating Systems.
  • Assist Bank customers with any questions or issues pertaining to Internet Banking, Bill Pay, Telebank and Remote Merchant Capture.
  • Setup and maintain networking infrastructure which included branch to branch connectivity and external connections to vendors
  • Monitor and maintain the backup solution for the banks IT environment.

 

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent
  • 4 year College degree (or substitute education)
  • 3-5 years training and/or experience working with computers, servers, LAN or WAN networks, and other core processing systems
  • Good interpersonal skills and knowledge of appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented; ability to prioritize the activities of the IT department
  • Ability to maintain confidential information
  • Current Texas driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Lending Portfolio Manager, Steiner Ranch

LocationSteiner Ranch Branch

FULL-TIME

Summary:

This position is responsible for performing duties related to consumer and business loan applications; processing consumer, commercial and real estate loan payments and credit line advances; establishing, monitoring and updating loan document files; working daily insurance and monthly reports and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent
  • Two to three years Lending/Banking experience
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge or appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented and motivated self-starter
  • Ability to maintain confidential information

Essential Duties and Responsibilities:

  • Follow up with clients to collect missing or needed documentation for loan files
  • Confirm booked loans were correctly set up in Precision
  • Schedule or coordinate closings with all parties / relay loan progress updates to all parties
  • Underwrite loans and prepare LAM’s and other documents for Loan Approvals
  • Assist Loan Officer with existing and new client relationships in any way that is needed
  • Work directly with UW team and Loan Administration teams to assist in approval and closings

 DAILY

  • Assist Branch Manager as needed and other Loan Officers as directed by Branch Manager or Chief Loan Administration Officer in all loan closing, funding, customer service, or other duties as requested.  These duties could include but are not limited to the following:
  • Set up new loan file
  • Scan loan documents and email to appropriate staff in Calvert to be set up on system
  • Review loan documents to insure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues (to be learned over time)
  • Place documents in loan files, maintain filing in loan files as needed
  • Ensure that customer service telephone calls are handled promptly
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services

WEEKLY

  • Keep Tickler System updated
  • Follow up on missing, incomplete or incorrect documentation
  • Track and monitor unperfected liens until corrections are complete
  • Process insurance received by writing loan numbers on policies, scan and email to appropriate staff in Moulton for tracking with CPI.

AS NEEDED

  • Prepare and Review motor vehicle titles and other legal documents to ensure proper lien perfection prior to sending in to County or State offices
  • Process advances on lines of credits
  • Order credit reports online as needed and prepare Notice to borrowers in compliance with Bank’s RBPN Policy and Procedures
  • Perform all pre-funding requirements for real estate loans and send to appropriate staff for approval prior to funding/closing
  • Order appraisals as needed on real estate loans
  • Perform other real estate processing duties as needed including ordering environmental reports and open title with title companies
  • Order flood determinations and mail notice (when applicable) to borrowers in accordance with bank policy
  • UCC searches and file UCC-1s online with Secretary of State in accordance with bank policy before closing/funding loan

Job Complexity:

Decision Making:

  • Ability to define problems, collect data, establish facts, and identify solutions.  Ability to interpret regulatory requirements, and make operating decisions that enforce compliance.
  • A Senior Loan Closer with experience in consumer and CRE loan documentation is highly recommended

Loan Closing Coordinator, Round Rock

LocationSendero Springs Branch (Round Rock)

FULL-TIME

Summary:

This position is responsible for performing duties related to consumer and business loan applications; processing consumer, commercial and real estate loan payments and credit line advances; establishing, monitoring and updating loan document files; working daily insurance and monthly reports and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent
  • Two years banking operations experience specifically in lending area is preferred
  • Loan Assistant/Loan Closing Experience is preferred
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge or appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to maintain confidential information

Essential Duties and Responsibilities:

DAILY

Assist Branch Manager as needed and other Loan Officers as directed by Branch Manager or Chief Loan Administration Officer in all loan closing, funding, customer service, or other duties as requested.  These duties could include but are not limited to the following:

  • Set up new loan file
  • Scan loan documents and email to appropriate staff in Loan Administration to be set up on system
  • Review loan documents to insure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues (to be learned over time)
  • Place documents in loan files, maintain filing in loan files as needed
  • Ensure that customer service telephone calls are handled promptly
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services
  • Maintain existing customer relationships by handling questions and requests from existing loan customers.

WEEKLY

  • Keep Tickler System updated
  • Follow up on missing, incomplete or incorrect documentation
  • Track and monitor unperfected liens until corrections are complete
  • Process insurance received by writing loan numbers on policies, scan and email to appropriate staff in Loan Administration for tracking with CPI.

AS NEEDED

  • Prepare and Review motor vehicle titles and other legal documents to ensure proper lien perfection prior to sending in to County or State offices
  • Process advances on lines of credits
  • Order credit reports online as needed and prepare Notice to borrowers in compliance with Bank’s RBPN Policy and Procedures
  • Perform all pre-funding requirements for real estate loans and send to appropriate staff in Loan Administration for approval prior to funding/closing
  • Order appraisals as needed on real estate loans
  • Perform other real estate processing duties as needed including ordering EDRs and open title with title companies
  • Order flood determinations and mail notice (when applicable) to borrowers in accordance with bank policy
  • UCC searches and file UCC-1s online with Secretary of State in accordance with bank policy before closing/funding loan

Job Complexity:

Decision Making:

  • Ability to define problems, collect data, establish facts, and identify solutions.  Ability to interpret regulatory requirements, and make operating decisions that enforce compliance.
  • A Senior Loan Closer with experience in consumer and CRE loan documentation is highly recommended

Loan Officer, Bee Cave

LocationFalconhead Branch (Bee Cave)

FULL-TIME

SUMMARY

Responsible for proactively soliciting new consumer, real estate, and commercial loans and sell the Bank’s products to meet established loan quality and production goals.

Primary Duties and Responsibilities:

  • Generate own pipeline of loans
  • Obtain and review necessary loan documentation from borrowers and present complete packages to processing for submission into underwriting.
  • Monitor and ensure closing dates and rate lock expirations and company deadlines are met.
  • Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
  • Comply with all federal and state compliance policies and adhering to HMDA requirements.
  • Review loan documents to insure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues.
  • Order appraisals, credit reports, and evidence of insurance.
  • Promote business for Bank by maintaining good customer relations and by referring customers to new services.
  • Prepare various monthly reports.

Other Duties:

  • Participate in business development activities at all levels.
  • Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

Knowledge, Skills, and Abilities:

    • High School degree or equivalent
    • 2 years bank lending experience
    • Knowledge of federal and state mortgage banking regulatory requirements
    • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
    • Good interpersonal skills and knowledge of appropriate customer service
    • Organized and detailed oriented
    • Ability to prioritize tasks accordingly
    • Ability to maintain confidential information
  1. ucts and services.

Loan Operations Processor, Calvert

LocationCalvert Branch

FULL-TIME

Summary:

This position is responsible for performing duties related to consumer and business loan and Mortgage processing as well as consumer, commercial and real estate loan payments and credit line advances; establishing, monitoring and updating loan document files; working daily insurance and all life of loan servicing needs and monthly reports and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

Essential Duties and Responsibilities:

DAILY

  • Process new loan documents using Laser Pro Platform or Attorney prepared documents
  •  Set up new loan file
  •  Verify adherence to Loan policy and Loan Administration procedures in daily work
  •  Perform all pre-funding requirements for all loans
  •  Scan loan documents and email to appropriate internal parties and/or Image and Book and set up Loans on our systems
  •  Review loan documents to ensure completeness and accuracy in accordance with Bank policies, procedures and compliance related issues (to be learned over time)
  •  Place documents in loan files, maintain filing in loan files as needed
  •  Purge documents from loan files in accordance with Record Retention Schedule
  •  Ensure that customer service inquiries are handled promptly
  •  Promote business for Bank by maintaining good customer relations and by referring customers to new services
  •  Assist AVP, Loan Operations Manager and Team Lead as directed in other duties as determined

WEEKLY

  • Follow up on missing, incomplete or incorrect documentation
  • Process assigned tasks as directed by AVP or Team Lead or EVP Credit Operations.

AS NEEDED

Access UCC searches, title work review, livestock inspections, and other due diligence as necessary by loan type

  •  Perform other processing duties as needed including open title with title companies
  •  Order flood determinations and mail notice (when applicable) to borrowers in accordance with bank policy
  • Work with Loan Officers for timely closing and processing of loans and funding
  • Schedule or coordinate closings with all parties

MONTHLY

  • Prepare reports to be emailed to Lori Singleton as directed and other duties assigned as special projects or cleanup on time to time basis

ANNUALLY

  • Assist in year-end record retention for loan files and loan records by boxing up previous year’s files for storage or shredding loans files per record retention requirements
  • Perform Note jacket/Collateral audit to system

Knowledge, Skills, and Abilities:

High School Diploma or equivalent

  •  One to three years Lending/Banking/ processing experience (preferred).
  •  Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge or appropriate customer service
  •  Excellent verbal and written communication skills with all levels of staff, management and customers
  •  Organized and detail oriented
  • Ability to maintain confidential information

Specialized Duties: A Loan Processor 1 takes lead on keeping Insurance current, accurate in the file, in addition to maintaining the insurance log.

Mortgage Closer, Dripping Springs

LocationDripping Springs

FULL-TIME

Summary:

This position is responsible for performing duties related to Closing / Funding mortgage loans. Monitoring and updating loan document files; working daily to ensure closing disclosures are issued timely, accurate & compliantly. Support other members of the SouthStar Bank mortgage team through guidance, training & process improvement.  Promote business for the Bank by maintaining excellent customer relations and referring customers to appropriate staff for new services.

Essential Duties and Responsibilities:

DAILY

  • Monitor closing calendar for work flow management & assign to closers in MBOT.
  • Communicate with processors/ lock desk & disclosure desk to ensure timely closing & that loan closes in accordance with loan approval/loan policy/product
  • Review loan files for completeness and accuracy in accordance with Bank policies, procedures and compliance related issues that are ready to close.
  • Order loan documents from fulfillment attorney, issue 3 day CD once balanced with title.
  •  Complete prefunding check list and send file to prefunding.
  • Prep Funding Wires and send for e-signatures
  • Receive/review executed closed loan package & facilitate attorney/main office review to ensure quick funding approval & release of funding wire.
  • Complete closing screens, and funding screens in MBOT & communicate with LO’s status of funding.
  • Update Cure log as needed
  • Update Closing Calendar when loan has Funded.
  • Identify & escalate any closing / compliance issues to Team Lead Closer
  • Assist Team Lead Closer & mortgage loan department as directed

WEEKLY

  • Follow up on missing, incomplete or incorrect documentation (Pre or Post closing)
  • Register secondary market loans with MERS registry & transfer ownership when purchased by investor.

AS NEEDED

  • Work with Compliance department as needed
  • Monitor shared email group & ensure that inquiries are handled promptly

ANNUALLY

  • Assist as directed with audits & department reviews
  • Complete all assigned BAI/Other training.

Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent
  • 6 months mortgage processing, disclosure or closing experience in Portfolio, Conventional, FHA and/or VA lending.
  • Ability to learn RESPA rules & become familiar with TRID regulations
  • Computer skills; Word/Excel/PowerPoint/Internet/E-mail.  Ability to learn MortgageBot LOS
  • Good interpersonal skills and knowledge or appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to prioritize in a fast paced environment
  • Ability to maintain confidential information
  • Currently licensed with NMLS or the ability to be licensed

Mortgage Processor, Leander

LocationLeander Branch

FULL-TIME

Summary:

This position is responsible for performing duties related to processing mortgage loans. Monitoring and updating loan document files; working daily to ensure mortgage loans are closed timely, accurately & compliantly. Support other members of SSB mortgage team through guidance, training & process improvement. Promote business for the Bank by maintaining excellent customer relations and referring customers to appropriate staff for new services.

Essential Duties and Responsibilities:

DAILY

  • Review assigned mortgage loan files in MBOT & maintain pipeline report
  • Run findings with DO or LP for secondary market eligibility (If not completed yet)
  • Review loan files for completeness and accuracy in accordance with Bank policies, procedures and compliance related issues. Notify LO, Operations Manager if a possible issue exists for early resolution.
  • Request & collect all required supporting documents from client/LO. File appropriately in ImageFlow.
  • Update MBOT file & electronic ImageFlow file as needed as our system of record
  • Package & submit files to underwriting for approval in accordance with DO/LP findings (& Investor guidelines) & communicate with LO regarding status
  • Work with LO & LockDesk to ensure loan is locked prior to final underwrite.
  • Assist Closing/Funding Manager & mortgage loan department as directed

WEEKLY

  • Follow up on missing, incomplete or incorrect documentation proactively to ensure on time closing.
  • Participate in Bi-Weekly processing meetings.

AS NEEDED

  • Work with Compliance department as needed

ANNUALLY

  • Assist as directed with audits & department reviews
  • Complete BAI courses as assigned.

Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent
  • Minimum 5 years mortgage processing experience in Portfolio, Conventional, FHA & or VA lending.
  • Working knowledge of RESPA rules & familiarity with TRID regulations
  • Computer skills; Word/Excel/PowerPoint/Internet/E-mail. Ability to learn MorgageBot LOS
  • Good interpersonal skills and knowledge & desire to provide excellent customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to prioritize in a fast paced environment
  • Ability to maintain confidential information
  • Currently licensed with NMLS or the ability to be licensed

Personal Banker, Harker Heights / Southwest Austin

LocationSendero Springs Branch (Round Rock), Harker Heights and Southwest Austin

FULL-TIME

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services.

New Account Representative Functions (50%)

  1. Perform Teller Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

Personal Banker, Steiner Ranch

LocationSteiner Ranch

FULL-TIME

Teller Functions (50%)

  1. Always maintain a neat and organized work area.  Make sure that you have ample supplies on hand and your Teller/CSR station is properly set up prior to opening for business.
  2. Count currency, coins, and checks received, by hand or using currency-counting machine.
  3. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  4. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  5. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  6. Enter customers’ transactions into computers in order to record transactions and issue computer-generated receipts.
  7. Count and balance currency, coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  8. Identify transaction mistakes when debits and credits do not balance when running proof.
  9. Process transactions such as term deposits, retirement savings plan contributions, automated Teller/CSR transactions, night deposits, and mail deposits.
  10. Prepare and verify cashier’s checks.
  11. Process mortgage or other loan payments, verifying payment dates and amounts due.
  12. Provide exemplary customer service via phone and in person.
  13. Resolve problems or discrepancies concerning customers’ accounts.
  14. Explain, promote, or sell other bank products or services.
  15. Assist in balancing cash vault to ensure cash balances are correct.  Count, verify, and post armored car deposits.
  16. Carry out special services for customers, such as ordering bank cards, check and internet banking products.
  17. Follow compliance reporting procedures concerning CTRs, SARs, others
  18. Assist in maintaining dual control and other bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counter-checks; new account kits; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
  19. Willing to travel to different locations within the organization.
  20. Willing to cross sell all bank and non-banking products and services.

New Account Representative Functions (50%)

  1. Perform Teller Duties as required.
  2. Execute wire transfers.
  3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
  4. Answer customers’ questions, and explain available services such as deposit accounts, CDs, and IRAs.
  5. Inform customers of procedures for applying for services such as Online Banking, ATM cards, direct deposit of checks, certificates of deposit and IRAs.
  6. Learn and follow CIP policy when opening new accounts.
  7. Obtain all necessary information and required documentation to open specific account type.
  8. Use computers and computer systems/programs to set up functions, enter data, or process information.
  9. Compile information about new accounts, enter account information into computers, scan and file related forms or other documents.
  10. Compile, code, categorize, calculate, tabulate, audit or verify information or data.
  11. Obtain credit records from reporting agencies.
  12. Cross-sell other value-added bank products and services.
  13. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes.
  14. Analyze information and evaluate results to choose the best solution and solve problems.
  15. Refer customers to appropriate bank personnel in order to meet their financial needs.
  16. Develop specific goals and plans to prioritize, organize, and accomplish your work.
  17. Assess the value, importance, or quality of things or people.
  18. Develop constructive and cooperative working relationships with others, and maintaining them over time.
  19. Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
  20. Monitor and review information from materials, events, or the environment, to detect or assess problems.
  21. Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  22. Willing to travel to different locations within the organization.
  23. Willing to cross sell all bank and non-banking products and services.

Retail Banking Operations Officer

Location: TBD, See full location list for opportunities

FULL-TIME

Summary:

This position is responsible for providing leadership for performing duties related to all operations processes, procedures and reporting process including but not limited to retail and commercial customers. Assist with developing the operation teams to deliver consistent and high caliber results in referrals, loss control and accuracy. Ensure standardization of operational processes, policy adherence, regulatory compliance and internal controls.

The Retail Banking Operations Officer will work directly with the Chief Operations Officer and other Executive Team members for development of policy and processes for operations. This includes but is not limited to engaging the staffing models, onboarding, training, vendor evaluations, vendor implementation and recruiting. Provide operational coaching, mentoring, guidance and directions to the operation team. Provide guidance and coaching for branch goals monitoring and reporting requirements to meet their budget and executive goals. The Retail Banking Operations Officer will work closely with the COO to develop employee advancement/succession planning.

In addition to daily oversight of operations, this position will work with the Chief Operations Officer to help plan for strategic future growth at the branch level and corporate level. This position is responsible for generating deposit growth and increasing fee income by developing new business relationships and expanding existing relationships utilizing a professional and consultative approach to sell treasury management solutions. To achieve a high level of customer satisfaction, revenue, and profitability, this position is expected to stay abreast of current products, policies, technology, industry trends and pricing.  Would be responsible for meeting annual goals and sales activity by developing and executing a strategy to generate new deposits & fee income. Respond professionally and accurately to customer service inquiries and concerns in a timely manner.  Support the development and maintenance of proper procedures, policies, and systems to assure compliance and customer satisfaction with treasury products.

Work closely with the COO in recommending new products/services, changes in automation, increased controls, training in response to trends, developing and implementation of remediation items response to audit/exam findings. Review operational losses with COO to help minimize these types of losses to the bank and recommend additional controls and training for team members.

Essential Duties and Responsibilities:

  •  Responsible for assisting the Retail/Operation team anytime for escalation of issues for quick but sound resolution for excellent customers service.
  • Provide guidance on any documentation, policy or procedure questions for Retail/Operation team or customers.
  • Ensure Branch Executive and/ or Branch Operations/Retail Manager of each branch are managing workflow and staff appropriately
  •  Verify adherence to policies and procedures in daily work
  •  Review issues or breakdowns as they arise to resolve it and then analyze the root cause to determine if there is a break down in process, procedures or staff. Coach/mentor employee(s) if failure to follow policy or process or revise process/checklist if a gap is identified
  • Communicate as needed with COO or Branch Executive or Branch Operations/Retail Manager when failure to follow process or policy are identified to ensure consistency
  • Promote and market the deposit growth of the bank by working with the Bank’s Marketing Department.
  •  Review implementation of upgrades to existing or new software/programs
  •  Assist with team meetings to cover process and procedures, training, compliance and other pertinent agenda topics
  •  Review various reports and emails to assess how well things are working, if changes are needed, are goals being met and get feedback from team members
  • Demonstrate proficient knowledge of treasury management services and educate prospective customers on the features, benefits and value propositions
  • Facilitate training opportunities for bank personnel to become more familiar and comfortable with treasury management services.
  • Responsible for learning and understanding all product offerings within and across divisional boundaries in order to discuss and recommend solutions competently to new and existing customers.

Other Duties as Needed

  •  Due diligence on various projects or strategic planning initiated by this role or COO
  • Coach Employees as needed if underperforming. Praise employees who are exceling and review processes to try to duplicate/leverage across the team.
  •  Mentor employees to build depth to facilitate strength and succession plans
  •  Work with operation team as needed to ensure teamwork, accuracy and consistency

Knowledge, Skills, and Abilities:

  •  College Degree or High School Diploma or equivalent minimum
  •  5 Years Retail banking or relationship management minimum experience
  • Knowledge of all areas of banking including but not limited to compliance, regulatory and legal requirements.
  • Experience with various banking systems and Core Systems for management including input, monitoring and reporting requirements
  • Personal computer skills; Word/Excel/PowerPoint/Internet/ and ability to learn new programs and train team accordingly
  •  Excellent, interpersonal, verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented as well as independent self-starter
  • Ability to maintain confidential information, handle and prioritize multiple task
  • Current valid Driver’s License and Current Vehicle Insurance as Travel may be required between locations.
  • Required to regularly stand; walk; climb stairs; sit; use hands to finger, handle and feel; reach with hands and arms; and talk or hear. May be required to lift and/or move up to 25 pounds on occasion.

Team Loan Officer, Steiner Ranch

LocationSteiner Ranch

FULL-TIME

Summary:

  • The Team Loan Officer is responsible for providing administrative and sales support to Senior mortgage loan officers at the branch. The Team Loan Officer is responsible working with borrowers who are seeking either secondary market financing or portfolio lending programs offered by the bank. The individual will create and execute marketing strategy and tactics that utilize the following disciplines to improve customer experiences: Customer Loyalty Management, Customer Relationship Management and Customer Value Management.

Essential Duties and Responsibilities:

  • Provide Mortgage Lending expertise in all areas of Mortgage Lending including an extensive knowledge of Fannie/Freddie, FHA, VA & USDA (Secondary Market Programs) as well as the Banks Portfolio Program.
  • Provide assistance on customer relations, troubleshooting and problem solving.
  • Take Continued Education courses provided by the bank to ensure compliance and regulatory measures are met at all times
  • Report to the Branch Executive and Mortgage Production Manager on procedural issues in the processing and closing areas to ensure efficient and consistent workflow to centralized operations area. Report to Branch Executive on sales/service related issues.
  • Key liaison between the banks customers seeking mortgage and commercial loan opportunities to facilitate the development of the deposit relationships, electronic products and any other products the customer would need.
  • Maintain a cooperative work environment within the location and between other departments. Coordinate with Branch Executive on operational processes to maintain adequate controls and quality service to customers. Encourages staff to achieve cross selling goals.

Effectively support staff by:

  • Working closely with the processor assigned to loans
  • Help gather important documents that are needed to successfully close the mortgage loan
  • Respecting and using the skills, expertise, experience and insights of people
  • Providing direction and resources, removing barriers and helping develop people’s skills
  • Communicating which includes helping people transform information into knowledge and learning
  • Anticipating conflicts and facilitating resolution

Knowledge, Skills, and Abilities:

  • High school diploma or equivalent
  • Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail
  • Good interpersonal skills and knowledge of appropriate customer service
  • Excellent verbal and written communication skills with all levels of staff, management and customers
  • Organized and detail oriented
  • Ability to maintain confidential information

SouthStar Bank is always looking for talented individuals to join our team.  Email your resume to our HR department.

SouthStar Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.