Made smarter to protect you better.
Current debit and credit card holders, please watch for your
EMV cards to arrive in the mail.
What is an EMV Card?
EMV stands for Europay, MasterCard® and Visa®, also referred to as ‘chip’ or ‘smart’ cards. In addition to the magnetic strip, located on the back of many cards today, these cards include a computer chip. Unlike traditional cards, every time an EMV card is used for payment, the card chip creates a unique transaction code that cannot be used again. This makes data duplication more difficult, and therefore much harder for criminals to successfully profit from data breaches.
Most of all, it means greater protection against fraud.
Why the change to EMV cards?
At SouthStar Bank, we understand the value of security and convenience. The move to EMV cards is intended to reduce fraud in the card payment system and increase international acceptance of cards issued in the U.S. As chip technology will soon become the security standard in the U.S., many merchants are beginning to accept chip cards and we want you to be ready. You’ll enjoy greater security when making purchases at a chip-enabled terminal since the chip provides better protection against fraud.
How do I use my new card?
- Insert card face up, chip end first
- Leave your card inserted during the entire transaction
- Sign your name or enter your PIN as needed
- Don’t forget! Remove your card and take your receipt
Remember, the EMV card will still have the magnetic strip for use at traditional machines too. If you find yourself at a terminal and are not sure whether to dip or swipe your card, have no fear. The terminal will walk you through the process.
EMV Card Frequently Asked Questions
When can I expect to receive my EMV card?
We will issue chip cards in phases, completing distribution by the end of 2016. Please note that this is an anticipated timeline and is subject to change.
Will I receive the same card number and PIN with my new EMV card?
Former First Star Bank and Texas Star Bank customers will receive a new card number and PIN. If automatic/recurring payments are set up on your card(s), you will need to contact the merchant and update payment instructions. For former Lone Star Bank customers, card number and PIN will remain the same.
Can I use my old card after I receive the new EMV card?
No, your old card will be closed approximately 30 days after your new EMV chip debit card is issued. To properly dispose of your old card, you should shred it or cut it up.
Can I use my EMV card at an ATM, online and by phone?
Yes. At ATMs that are not EMV-enabled, the transaction will be processed using your card’s magnetic strip in combination with your PIN. At ATMs equipped with EMV chip readers, the transaction will be processed using the chip technology in combination with your PIN. Depending on the type of ATM, you may be prompted to reinsert your card.
These new cards will not affect how you currently make payments online, or by telephone.
Do the same benefits come with my EMV card that I had with my prior card?
Yes, you’ll continue to enjoy the same benefits with your EMV card as with your current card. At this time we do not plan to charge an additional fee to customers with an EMV card.
Will I still sign for transactions when using my card at an EMV-enabled terminal?
Depending on the verification methods tied to your EMV card, and whether you are using it as debit or credit, you will have to sign for transactions or enter your PIN.
In some cases, merchants are only supporting PIN-based transactions and are not providing the option to sign for the transaction. For this reason, be sure to memorize your debit and credit card PINs.
What information is stored on the chip?
The chip stores information needed to complete your transaction, such as card number and expiration date. The chip card does not contain your account or account balance information. If your card is lost or stolen, you should report it by calling the number on the back of the card or your financial institution.
Where are EMV cards used today?
Your new EMV chip card can be used anywhere you use your debit card today. Many merchants across the U.S. are beginning to accept chip card transactions and this will continue to grow in the coming years. Your EMV card will also still work at terminals where only magnetic strip transactions are accepted.
EMV cards are used in over 130 countries, including those in Europe and in most of the Middle East, Asia, Canada, Mexico, Brazil, Chile, and Africa, so you’ll enjoy greater acceptance when traveling internationally. To avoid service interruption, be sure to set a travel notice on any card(s) you plan to use while traveling by calling your financial institution. While traveling abroad, it is recommend that you have an alternate method of payment available just in case.