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Due to a global outage with a service provider CrowdStrike and Microsoft, some of SouthStar Bank’s online services may be unavailable or experience latency. This outage does not affect the confidentiality or integrity of our customer data. We are working with our vendors to resolve the issue as soon as possible and appreciate your understanding.

To learn more about our mobile app, online banking, and more, watch our video tutorials.

lost or stolen credit card

“We could not be happier with our choice to bank with SouthStar. The customer service is truly second to none. If you’re looking for a true Texas bank with the best banking experience you’ll ever get, SouthStar is the one!” ~ Chandra A.

Fighting Credit Card Fraud

SouthStar Bank and credit card vendor TIB are committed to protecting cardholders by using the latest technology and tools to detect and prevent fraudulent activities. This includes calls to cardholders to verify use when questionable charges are pending. However, credit card fraud is a reality that strikes millions of cardholders annually.

If you believe your card has been lost, stolen or compromised in any way, immediately report the issue to our Card Service Center at 800-367-7576.

Avoid Potential Suspension of Card Transactions

Please call the Card Service Center at 800-367-7576 anytime you may be traveling or before attempting transactions that may appear unusual based on regular purchase patterns. Adjustments to fraud detection strategies can be made to allow approval of purchases that might otherwise be considered suspicious activity.

Remember: It is critical that applicants keep current primary and secondary phone numbers on file should we need to contact you to verify account activity. A cell as a primary phone number, and a home or business phone as secondary will help ensure you can be reached when our analysts call.

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