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SouthStar Bank’s SecureAlerts

Introducing

SecureAlerts

Peace of mind with real-time account alerts

“Great job at the bank. Everyone is so friendly, and we feel like we have been there for years! I really appreciate their attitude and teamwork. It is so easy on the website to check balances and make transfers.” ~ Wally W.



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Introducing SecureAlerts for SouthStar Bank Accounts

Enroll in SecureAlerts to know about important account activity through instant messages via text*, email, or to your Online Banking message center. 

With SecureAlerts you can decide which alerts to enable, how you’re notified, and how often. Rest assured knowing the latest details on your account and watch for any suspicious activity. The simple, secure service is free to all SouthStar Bank customers enrolled in online banking.

Watch this short video to learn more

Choose from dozens of SecureAlerts.

Monitor your account activity such as:

  • Debit Card Purchase Know instantly when a transaction is processed.
  • Balance Alert Know instantly when your balance is below or above a set limit.
  • ATM Withdrawal Know instantly when funds are withdrawn.
  • Cleared Check Know instantly when a check clears that exceeds the amount you set.
These are just a few of the most popular alert options – see more below!

Delivered the way you want.

Messages are sent instantly using any of the delivery channels you choose:

  • Text Messages One of the easiest ways to receive SecureAlerts is through text messages on your cell phone* or wearable device.
  • Email Receive email messages about your account activity.
  • Online Banking Message Center View your SecureAlerts every time you log on to Online Banking.

Get More Details

Please complete the form below and one of our personal bankers will be in touch.

    *Personal information such as social security number or account number, user ID or password should NOT be shared through this form. State ONLY your question or product inquiry. Please contact your nearest branch to discuss account specifics.

    Setup your real-time SecureAlerts:

    1. Log on to Online Banking and select Alerts.
    2. Click each Category in Alert Options to view the list of available alerts.
    3. Select the Alerts you want to receive for each account. Then select how you would like to receive the Alerts, and Save.
    You’ll now receive a message the moment any of your alerts are triggered. It’s that simple!

    With SecureAlerts you’ll always know exactly what’s happening with your money, and you can watch for suspicious activity.

    Frequently Asked Questions from Clients

    Do I have to be enrolled for Online Banking to receive SecureAlerts?

    You can set up alerts from Online Banking. Or you can choose to receive push notification alerts, which are set up from our Mobile Banking app.

    Can I use alerts to help guard against fraud?

    Absolutely. We recommend that all customers/members set-up SecureAlerts to monitor account activity. When you activate SecureAlerts you’ll know exactly what’s happening with your money, and you can watch for suspicious activity in real-time.

    Is there a fee to receive alerts?

    No. This is a free service. However, please note that text message and data fees may be charged by your service provider to receive text alerts.

    How do I sign up to receive SecureAlerts?

    Simple. After May 5, 2021, just log on Online Banking and select Alerts. You can choose the alerts you wish to receive from the Alert Options tab.

     

    To set up push notifications through our Mobile Banking app, just log on, select More from the main menu, then Alerts. Turn on Push Notifications. Once turned on, you can set up account alerts, security alerts, and view your recent history of alerts sent.

    Can I send alerts to more than one person?

    Yes. When setting up alerts, in the Contact Options tab there is a link to add additional email addresses and text numbers.

    How do I activate an email address or phone number to receive alerts?

    When setting up alerts from the Contact Options tab, just click “send activation code”. Type the code you receive into the activation box.

    Can I choose not to receive alerts in middle of the night?

    Yes. Each alert you choose has a “do not disturb” option. Any alerts generated during that time period will be held until that period ends.

    Can I review past alerts?

    Yes. Log on to Online Banking and go to the Sent Alerts screen. It displays a list of your alerts with the details. You can mark as read or delete past alerts from here. You can also view past alerts from our Mobile Banking app.

    How do I delete or modify alerts?

    From the Alert screen, click the Overview tab to view all of your alerts. Click to Edit or Delete any existing alert

    Can I take action from an alert?

    SecureAlerts will soon offer the ability to take action directly from the alert.

    What are the system requirements to receive alerts though the Mobile Banking app?

    Our Mobile Banking app supports mobile devices using operating system versions of Android 4.1 or Apple iOS 8 or newer.

    Dozens of Secure Alerts to choose from:

    TRANSACTION ALERTS
    • Check Number XXXX has cleared
    • Deposit Credited to an account
    • Fees charged to an account
    • Overdraft Occurred on Account
    • Credit Transaction Posted
    • Debit Transaction Posted
    • EFT Authorization Hold Added
    • Electronic Draft deducted over dollar ($) amount
    • Incoming Transfer Executed over XXXX dollar ($) amount
    • Transaction Equals
    • Transaction Over
    • Withdrawal over threshold
    • Interest was paid to an account
    • Deposit Account Statement Generated
    • Maximum Credit Limit Exceeded
    • Scheduled Loan Payment
    • Loan Advance Posted
    • Loan Past Due
    SECURITY ALERTS
    • Online banking login has been changed
    • Online banking login has been locked out
    • Account Status Changed
    • Online Banking Email Change
    • Address has been changed
    • Customer Name Change
    • Customer Phone Change
    • Customer Email Change
    • Hold added to an account
    • Hold removed from an account
    • Outgoing Transfer Executed over XXXX dollar ($) amount
    • Loan Payment Amount will change in N days
    • Loan Account Rate will change in N days
    • Loan credit limit amount changed
    • Loan Payment Due / Amount Due (at Billing)
    • Loan Escrow Disbursement Posted
    • Escrow Refund Check Issued
    • Escrow Payment Amount will change in N days
    • CD Approaching Maturity
    • Initial Deposit Posted to Time Account
    • Time account has been renewed
    • Safe Deposit Box Payment Due
    • Safe Deposit Box Payment in Past Due
    BALANCE ALERTS
    • Account Balance Above Threshold
    • Account Balance Below Threshold
    ATM ALERTS
    • ATM Withdrawal over XXXX dollar ($) amount

    We invite you to set up your SecureAlerts today!

    *Cell carrier message and data rates may apply.