SouthStar Bank COVID-19 Update

LIMITED LOBBY ACCESS: Drive Thru and Online Banking Recommended

We greatly appreciate the trust and confidence you have placed in SouthStar Bank. As we continue to monitor, plan and implement our strategy to address COVID-19, we want to assure you that the safety and well-being of our customers and employees are our top priorities.

With these intentions, we have decided to take precautionary action and limit non-essential traffic within all SouthStar Bank branch lobbies. The Bank remains open to serve and help our customers through this crisis. Limiting access to our lobby and public areas will serve to protect employees and customers as we increase sanitation and implement social distancing as suggested by the CDC. Our drive thru will remain open.

In addition, some branches may be operating with reduced hours. Currently, branches with reduced drive thru hours include:

• SouthStar Bank Harker Heights: Drive Thru Open Monday-Friday, 8am – 5pm

If you wish to meet with a banker or conduct in-person transactions, please call the branch for an appointment.

REMOTE BANKING SERVICES

We are committed to providing uninterrupted, exceptional services while balancing the interests of our clients, our employees and others we serve. For your convenience, we provide a variety of options to help manage your accounts and maintain productivity.

• Allpoint ATM Network: world-wide, surcharge free ATMs
• CardValet®: Manage and monitor debit card activity
• Direct Deposit: Deposit paychecks automatically into your account
• Mobile App: Deposit checks with a picture and transfer funds
• Online Banking: Review transactions, transfer funds, pay bills and open accounts
• Zelle: Person-to-person money transfer
• Telebanking: 24/7 account access (866.333.9064)

If you haven’t already:

Download the SouthStar Bank Mobile App >

Enroll in SouthStar Bank Online Banking >

FRAUD PREVENTION

The Federal Trade Commission has warned about scammers who are taking advantage of fears surrounding the Coronavirus. We ask communities to be vigilant against this type of fraud. Remember, if we reach out to you, we won’t ask for confidential information such as your name, password, personal identification number (PIN) or other account information.

CONTINUED MONITORING & UPDATES

SouthStar Bank has faced many challenges throughout its 100-year history. We are in this together and have every confidence that we will meet this new challenge and once again demonstrate our commitment to the communities we serve.

We plan to regularly review, expand, and evolve these and other preventative measures as we learn more from the World Health Organization, Centers for Disease Control, and other health experts about how to combat the spread of this virus. In the meantime, please know we are committed to doing all that we can to keep our communities safe.

We will continue to provide updates to you through our website, over social media channels and by email. We appreciate your feedback. For comments or questions please reach out to your branch representative or email contact.us@southstarbank.com.