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Due to system updates, online banking may be unavailable during the weekend of July 11, 2026. We apologize for the inconvenience this may cause.

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Welcome Eddie Pellecer! New Senior Vice President of Lending

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Eddie Pellecer has joined the SouthStar Bank Southwest Austin team as a Senior Vice President of Lending. Eddie holds nine years of experience in the banking industry, establishing a strong familiarity with the Austin market and developing expertise in commercial lending. Before his banking career, Eddie served four years in the United States Marine Corps. This experience helped shape his discipline, work ethic, and leadership style.

Professionally, Eddie brings strong financial analysis and credit risk expertise, paired with a relationship-driven lending approach. He is experienced in structuring sound transactions that align the needs of both the client and the Bank, while maintaining disciplined underwriting standards. Clear communication, collaboration, and integrity are central to how he approaches every deal.

Eddie is excited about the opportunity to lend in a true community-bank environment where relationships and local decision-making matter. He is passionate about working closely with business owners to help them grow and serve as a long-term financial partner, rather than treating lending as a transaction. He values the ability to see the direct impact community banking has on local businesses and families.

Outside of work, Eddie enjoys running, mountain biking, traveling, and experiencing different cultures, as well as cooking and listening to music as ways to recharge.

Welcome to the team, Eddie! NMLS# 2473416

Congratulations Sche Kehner! New Assistant Vice President & Branch Manager

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Sche Kehner has been promoted to Assistant Vice President and Branch Manager of the SouthStar Bank Kerrville location. Sche has been in the banking industry for 16 years and has spent the last 4.5 years with SouthStar Bank. She has established herself as a staple of the Kerrville team by delivering consistent top-tier customer service.

As the Branch Manager, Sche is excited to continue expanding her knowledge of the financial industry to provide exceptional experiences for her customers. She looks forward to leading her team of amazing individuals while maintaining the integrity and warmth of the Kerrville branch.

Outside of work, Sche loves to go fishing, crack open a novel, or spend time with her family and her personal zoo of animals! She also loves to get involved with the community, often volunteering with the Salvation Army Kroc Center. Sche loves the children in her community, and the Salvation Army aligns with her philanthropic goals.

Alerts & Account Monitoring: Tools to Stay in Control

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Keeping a close eye on your finances is vital to making sure your money and personal information remain secure. SouthStar Bank offers several tools to help customers remain secure and actively monitor their accounts. Learn more about all the tools available and make sure to take advantage of the features that can help you!

Secure Alerts

SecureAlerts keeps users up to date about important account activity via instant text*, email, or your Online Banking message center. With SecureAlerts, users can decide which alerts to enable, how they are notified, and how often. Notification options include:

  • Debit Card Purchases
  • Account Balance Alerts
  • ATM Withdrawals
  • CD Approaching Maturity
  • And more!

Rest assured, you’ll receive the latest details on your account, and watch for any suspicious activity. The simple, secure service is free to all SouthStar Bank customers enrolled in online banking. Enroll today through the Online Banking Portal!

Travel Alerts

Travel Alerts allow users to update their debit card preferences so their card isn’t flagged for potential fraud while travelling! The process is quick and straightforward. Access Travel Alerts through the SouthStar Bank Mobile App and specify your travel dates and destination(s)!

Card Manager

Card Manager lets users quickly manage lost or stolen cards on the go! This feature is easily accessible through the SouthStar Bank Mobile App. Under the Manage My Cards section in the Mobile App, users will have access to:

  • Set alerts to ensure safe, secure card usage
  • Set spending limits
  • Set card restrictions based on location
  • Turn off a debit card if you suspect it is lost
  • And more!
Positive Pay

Positive Pay allows business owners to further protect their business from check and ACH fraud! The way this service works is simple: whenever the business writes checks, it uploads a list with details such as the check number, amount, and date. This information allows our SouthStar Bank team to verify all checks presented to your account. If the information matches, SouthStar Bank will process the transaction. If the information does not match, SouthStar Bank will notify the business owner and ask them to review the check and decide whether to pay it.

For ACH payments, the process is quite similar. The customer will set up parameters based on selected criteria (e.g., dollar amount, originator) to block or flag specific ACH payments. Once set, any payments outside these parameters will be blocked or flagged, and the customer will receive a notification to review and decide whether to process the payment.

Zelle

Zelle® is a convenient way to send and receive money with friends, family, and others you trust through your mobile app or online banking portal. All that is needed is your recipient’s email address or U.S. mobile number, and money will be available to use in minutes if they are already enrolled with Zelle®. Users can enroll in Zelle today through Bill Pay on their Online Banking portal. It is always essential to verify legitimacy before sending money to someone. Follow these tips to stay secure!

Make sure you are in control of your accounts and get the most out of your SouthStar Bank experience with these features! Do you have questions about what tools would work best for you? Reach out to your local branch team today, and they will be happy to assist you!

Tips to Get Ready for Tax Season

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Tax season has a way of sneaking up on even the most organized households. A little preparation now can help you avoid last-minute stress, reduce errors, and even uncover opportunities to save money. Whether you’re filing on your own or working with a tax professional, using these tax tips to get ready for tax season can help you feel confident and prepared.

1. Gather and Organize Key Tax Documents

One of the most critical portions of tax preparation is gathering essential documents early. Important documents can include W-2s, 1099s, mortgage interest statements, and investment income records. If you’re self-employed, organize business income and expense receipts. You can review what documents you may need on the IRS website. Keeping everything organized in one secure place makes filing taxes more straightforward and more efficient. Tax forms for SouthStar Bank accounts can be accessed through your Online Banking portal.

2. Review Last Year’s Tax Return

Reviewing last year’s return can highlight deductions or credits you may qualify for again. It also helps identify changes such as a new job or increased income, a home purchase, or a growing family that may affect your tax return this year. The One Big Beautiful Bill Act (signed into law 7/4/2025) has significant effects on credits and deductions; you can review all of these provisions here.

3. Track Deductible Expenses Throughout the Year

Many taxpayers miss out on valuable tax deductions because their expenses are not tracked consistently. Medical costs, student loan interest, charitable donations, and education expenses may be deductible. Keeping a running list is a great practice to adopt going forward if you are not currently tracking these expenses consistently.

4. Maximize Retirement Contributions

Contributing to tax-advantaged retirement accounts, such as IRAs, can help lower your taxable income while building long-term savings. Depending on eligibility, you may be able to make contributions before the tax filing deadline. SouthStar Bank offers retirement savings options that support both financial planning and tax savings strategies. Contact your local branch to learn more!

5. Review and Adjust Tax Withholding

If you owed taxes or received a large refund last year, it may be time to adjust your withholding. Updating your W-4 can help align your paycheck with your tax liability, improve cash flow, and help you avoid unwelcome surprises during tax filing season.

6. For More Complex Returns, Consider Working with a Tax Professional

Tax laws change often, and situations involving small businesses, investments, or significant life events can make tax preparation more complex. A qualified tax professional can help you identify credits, deductions, and compliance requirements you may overlook.

7. File Early and Use Direct Deposit

Filing early helps protect against tax-related identity theft and speeds up refunds. Direct deposit is the fastest way to receive your refund, and the IRS is currently working to phase out all paper tax refund checks. Following this change, the IRS is encouraging taxpayers without a bank account to open one so they can receive refunds by direct deposit.

Prepare for Tax Season with SouthStar Bank

Getting ready for tax season doesn’t have to be stressful. With the proper planning, tools, and support, you can file confidently and stay financially organized year-round. SouthStar Bank is proud to offer trusted banking solutions and financial guidance to help you succeed during tax season and beyond! Whether you need tax documents or need to get a bank account set up for your return, your local SouthStar Bank team is here for you!

Congratulations Shirley Sears! New Branch Executive & Senior Vice President of Lending

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Shirley Sears has been promoted to the role of Senior Vice President of Lending and Branch Executive of the SouthStar Bank Leander branch. Shirley has more than two decades of experience in the banking industry and has spent the last 3.5 years as a cornerstone of the Leander team. Throughout her time at SouthStar Bank, Shirley’s strong work ethic and lending expertise have allowed her to consistently provide stability, guidance, and support to her clients and fellow employees. As a leader of the Leander team, she is most excited about the opportunity to lead her team and make an even larger positive impact on the branch. She looks forward to further expanding SouthStar Bank’s presence throughout the Leander and Cedar Park areas.

Outside of work, Shirley remains highly involved in the community. She is currently serving on the board of the Leander Chamber of Commerce and is also participating in the Cedar Park Leadership Program.

When she finds time for herself, she often enjoys spending time with her grandchildren, listening to live music, or spending the day out at the lake.

Congratulations Shirley! NMLS# 1464584

Scam Updates

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Stay Informed! Protect yourself from scams by staying informed about the latest trends.

Scammers are constantly finding new ways to steal personal and financial information, often by pretending to be trusted businesses, government agencies, or even friends and family. Educating yourself on current scams is one of the most effective ways to protect yourself, as awareness helps you recognize red flags before damage is done. By staying informed and knowing how to verify suspicious messages or requests, you can significantly reduce your risk and keep your information secure. Please keep checking this blog for updates on current scams we are seeing in the financial industry.

May 2026
  • Imposter Scams:  This type of scam occurs when a scammer pretends to be a trusted authority figure—such as a government agent (IRS, SSA), law enforcement, or a well-known company—to steal money or personal information. They often create urgent, high-pressure scenarios, demanding payment via gift cards, wire transfers, or cryptocurrency. Do not send money, gift cards, or payment info to anyone you don’t personally know. When in doubt, verify directly.
January 2026
  • ACH Scams: ACH fraud is the unauthorized transfer of funds from a bank account, often initiated by criminals who obtain account credentials through phishing, data breaches, or social engineering to execute fraudulent electronic debits or credits, exploiting the speed of the Automated Clearing House network.
  • Check Scams: Check fraud is the illegal act of forging, altering, or stealing checks to illicitly acquire funds from a victim’s bank account.
  • USA Warranty Scam: Scammers are sending letters by mail asking you to contact them to verify your home warranty, which they claim is secured by SouthStar Bank. SouthStar Bank does not require this type of warranty and is also not associated with this company.
  • January 26-30: Happy Identity Theft Awareness Week! Remember, identity theft can happen to anyone at any age. Educate yourself to protect yourself!
November 2025
  • Impersonation Scam: Fraudsters are making calls, sending texts, and emailing recipients impersonating SouthStar Bank employees to request personal account information. A true SouthStar Bank team member will never contact you to ask for personal information. If someone tries to contact you, hang up and contact your local branch immediately using your branch’s direct number.
What To Do If You Think You Have Been Scammed

If you believe someone is trying to scam you, stop engaging with them immediately and do not share any personal or financial information. Avoid clicking links, opening attachments, or responding to urgent or threatening messages. Always take your time in verifying the request by contacting SouthStar Bank or the person they are imitating directly using a trusted phone number or website, not the contact details provided in the message. Finally, report the attempt to your bank, employer, or the appropriate authorities so they can help protect you and others from future scams.

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